Contract Support Lead

Company Description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

Job Description

The Contract Support Lead will be responsible for providing a comprehensive and flexible contract administration service to the customer, maintaining concise records of all contract transactions, liaising regularly with the client representative. 

RESPONSIBILITIES

• Understand, anticipate, and deliver to customer’s needs while building effective relationships
• Positively respond to client through effective communication and personal accessibility
• Responsible for all financial and commercial aspects of contracts
• Understanding the contract, including scope and terms & conditions
• Ensuring that sales invoices are raised in a correct and timely manner
• To assist in the production of supporting financial information
• Responsible for monthly reporting and QBR reporting
• Improve the financial standards of the contract that are measured against monthly key performance indicators (KPIs)
• Ensuring that Extra Works jobs are raised, billed, and closed in a timely manner once approved by customer
• Management of helpdesk and asset management systems used at the customer site
• Maintaining on site personnel records including training matrixes, holiday and sickness records and timesheets
• Convey messages and ideas clearly and openly
• Perform with an understanding of business requirements and changes, and ensuring continuous improvement
• Ensuring compliance with Health & Safety requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe working environment
• All other work as assigned by T5 leadership

Qualifications

• Bachelor’s degree or equivalent experience, required
• 3+ years in a Contract Coordinator role or related experience, required
• Previous experience of a customer-facing role using operating systems such as Maximo, Dynamics
• AX or Concept software
• Financial / accounting experience, preferred

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

• Experience with Maximo, DynamicsAX, or Concept software, required
• Strong proficiency in the use of spreadsheets and Windows, required
• Handle confidential information in a sensitive and professional manner, required
• Excellent verbal, written, and interpersonal communication skills, required
• Ability to manage multiple tasks under strict deadlines while working independently, required
• Ability to interact professionally with all levels of the organization, required
• Exceptional organizational, quantitative and problem-solving skills, required
• Exceptional attention to detail, required
• Ability to approach problems both logically and creatively, required
• A drive to exceed expectations and be part of a dynamic growing organization, required
• An energetic self-starter with a “can-do / whatever it takes” attitude who can perform under pressure, work successfully on tight deadlines, and identify and resolve problems as they arise, required

Additional Information

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to pick-up minimum 60 lbs.
• Ability to reach with both hands and arms
• Ability to grasp, push, and pull objects
• Ability to smell, talk and hear
• Ability to use hands and arms to reach, handle, feel, and type
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.