We’re looking for a Contract Operations Specialist to advise and support the New Business and Customer & Expansion teams on the efficient execution of deals, ensuring new contracts and renewals are accurately structured and meet compliance requirements. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in London, England, United Kingdom. In this role, you will report to the Senior Manager, Contract Operations.
WHAT YOU’LL DO:
- Support the New Business and Customer & Expansion teams as the subject matter expert of the Sales process, helping to resolve issues and navigate across multiple business functions
- Partner with the New Business and Customer & Expansion teams to capture the contractual requirements in order to propose language for inclusion in contracts
- Assist in monitoring a working queue to assist the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement
- Review contracts pre / post-sale to ensure compliance with operational procedures/financial audit requirements, providing assistance in resolving any contractual issues found
- Support the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue
- Perform other related duties as assigned
WHAT YOU’LL NEED:
- Some practical or relevant work experience in a Sales Operations role including direct experience of sales order processing, software contracts, software contract renewals, invoicing, and revenue recognition policies
- Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.)
- Understanding of software sales processes from quote-to-cash and some experience in working within CRM and Financial systems
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
- Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-Hybrid
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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