Contract Administrator

Bell and Howell is focused on improving customer experience by providing advanced technologies in high-growth markets. Leveraging a rich history and expertise in mechatronics and workflow efficiency, the company delivers comprehensive solutions in retail click-and-collect, pharmaceutical factory intelligence, consumer packaging automation, and production mail. The company is one of the largest and most sophisticated service organizations in the world, with more than 800 service engineers, 24/7/365 customer service and technical support centers, as well as advanced remote monitoring and diagnostic capabilities.

Position Title: Contract Administrator

Location: Durham, NC

Job Summary:

The Contract Administrator is based at Bell and Howell’s HQ Durham office, with operations throughout the U.S. and Canada, and reports directly to the Supervisor, Contract Administrator. The Contract Administrator is responsible for the daily financial administration and processing of Service Contracts ensuring compliance with Bell and Howell specifications and requirements.  Areas of responsibility include managing a pipeline of Contract renewals across an assigned customer base from inception through billing and revenue recognition.  The Contract Administrator is the main point of contact for Service Management and External Customers for matters related to Service Contracts and Billing.   This position actively contributes to the achievement of business objectives by partnering with Service Management, Sales, BU leaders, Business Development, Finance and Legal to develop and maintain profitable business partnerships with Bell and Howell customers.  

Job Responsibilities:

• Supports Service Business Unit by working with external customers, conveying the value proposition for Bell and Howell Services and executing contracts in a timeline manner.
• Establishes Service Contracts within CRM system to ensure accurate customer entitlement, billing plan and revenue recognition
• Develops a strategy for contract pipeline to drive renewals to timely closure ensuring attainment of on-time billing goals
• Processes Contract adjustments including application of change reason codes for data analysis
• Ensures all documents and notes that support a complete financial and contractual audit trail are securely filed and stored using digital contract management solution
• Provide audit support to Finance and external auditors
• Partners with Accounts Receivable to resolve customer issues regarding credit and collections including analysis of charges and processing related billing adjustments per company policy.
• Maintains Assets for Customer locations to ensure accurate service response to customer requests
• Performs adhoc analysis as requested for Contract renewal trends, forecasting and other requests.

Supervisory Responsibilities: N/A

Competencies (Skills, Knowledge and Abilities):

• Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Visio).
• Strong analytical, problem-solving, quantitative, and time management skills.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, remember and follow verbal and written instructions.
• Ability to work under minimal supervision.
• Ability to work as an integral part of a team.

Education and Experience:

• Bachelor’s degree in Business Administration, Finance or other related field with 3+ years’ experience or equivalent combination of education and work experience required.
• Experience with Salesforce, or similar “CRM” system preferred.

Travel:

• This position does not require travel.

Physical Requirements:

• Ability to remain in a stationary position 75% of the time.
• Ability to type on a keyboard.
• Ability to hear and talk.
• Ability to move about inside the office to access file cabinets, office machinery, etc.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Requires close vision for computer work and reviewing correspondence.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Bell and Howell does not require full vaccination at most sites.  However, those customers that do require full vaccination against COVID-19, it is required to provide documentation prior to hire. If there is a medical or religious reason preventing you from receiving an available COVID-19 vaccination, and you are offered a position with our company, we have an accommodations process in place for those requests.

Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.