Content Operations Specialist - Creator (6-Month Contract)

SoundCloud empowers artists and fans to connect and share through music. Founded in 2007, SoundCloud is an artist-first platform empowering artists to build and grow their careers by providing them with the most progressive tools, services, and resources. With over 400+ million tracks from 40 million artists, the future of music is SoundCloud.

SoundCloud is looking for Content Operations Specialists to assist with quality control of products, monetization of assets, and ensuring the full exploitation and protection of our clients’ exclusive copyrights.  The Creator Content Operations team works with creators as well as our internal teams to support and scale the music distribution and SoundCloud direct monetization offerings of SoundCloud for Artists.

Key Responsibilities:

• Ensure compliance and best practices with all distribution and delivery partners (Spotify, Apple, Youtube, Facebook, etc.).
• Contribute to the prompt resolution of rights assertions, ownership conflicts, and copyright issues within our partners’ content management systems (Youtube, Facebook, etc.).
• Manage the quality control process of content submitted by creators to ensure that they adhere to partner guidelines.
• Maintain strong knowledge of proprietary platform technology (Spotify for Music Providers, iTunes Connect, YouTube CMS, Facebook Rights Manager, TikTok MediaMatch)
• Provide an extraordinary level of support internally, and for clients, rightsholders, and partners.
• Work closely with internal teams and stakeholders, communicating issues and roadblocks pertaining to department projects and procedures.

Experience and Background:

• Ideally 2+ years experience at a distributor, record label, DSP, or major tech company.
• Knowledgeable on all operations tied to independent music distribution.
• Understanding of music rights management from both a legal and operational perspective.
• Proven reporting and organizational skills with the ability to multitask in a high paced, team-oriented environment.
• Outstanding written and verbal communication skills as you will be managing a global team; impeccable follow-up and follow-through capabilities.
• Keen eye and ear for audio and video content.
• Strong data entry, research, G Suite and Microsoft Excel skills.
• Well-organized and attentive to detail.
• YouTube Certification is a plus.
• Great attitude, incredible passion and enthusiasm for people, technology, process, and music.

The salary for the 6-month contract is $36,000.

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.