Content Implementation Specialist

Curious about the future of event marketing?

SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 and Forrester say we are one of the key contenders in the space. Brands like SAP, Pfizer, and KPMG use SpotMe to drive demand, build connections and grow revenue. Our software powers virtual events, webinars, and hybrid meetings with apps, video, attendee engagement, and analytics.

Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels a deep pride in the work they do, a team that cares for each other, and a team that always chooses to play the next game.  

Mission:

• As a part of the Operations team you will ensure the best-in-class customer experience for our virtual and hybrid event platform.

Responsibilities:

• Receive and manage content requests via our ticketing system, Jira
• Process project onboarding forms and manage initial project bootstrapping
• Process and clean up data with standard software like Excel, Word or Photoshop
• Create and update content on apps through our CSM, Backstage
• Review and test uploaded content directly on our app
• Communicate progress and completion to requester
• Ensure requests are delivered on time and per our standards

Report to:  Customer Experience Director

Requirements:

• Fluency in English, both written and spoken. 
• Written proficiency in German or French is a strong plus
• Previous experience in working directly with customers (internships, full-time position)
• Previous experience in using a CMS (WordPress, Drupal or similar)
• Excellent knowledge of Microsoft Excel
• Experience with Photoshop is a plus
• Curiosity, quick thinker, attention to details, and desire to learn and grow
• The rigorous mindset with high attention to details and execution accuracy
• Proactive, willing to get things done, and able to work independently

We are in hypergrowth mode and with demand exploding, we are rapidly scaling and expanding our teams. If working with us in shaping the future is the opportunity you are looking for, we want to talk to you. Our Work From Anywhere approach enables maximum flexibility for all our talents.

SpotMe recruits compensate, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.