UX Writer

$65000 - $90000 / year
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
As a Content Designer, you will be a key contributor in improving the overall user experience of hundreds of thousands of insurance providers and consumers. You will partner with the other Product Design team members, Product Managers, Product Owners, and Software Engineers to identify content problems and support useful, usable and innovative design solutions through content.
You will be part of a highly visible and growing team of experienced designers who focus on creating user-centered designs grounded in research. Our team thrives on cross-functional collaboration and connecting one-on-one with our customers to gain a deep understanding of their needs. Insurance is complicated, but we believe its software doesn't have to be!
At Vertafore, we value diverse perspectives, perpetual learning, and continuous improvement. Each day we bring an open mind, a willingness to give and receive feedback, and a dedication to creating quality user experiences. Our Product Development teams solve problems with a strong customer focus and collaborate in an open, inquisitive, and positive manner. As creative technologists, we see the beauty of humanity in each other and therefore show respect for ourselves and those around us. This allows us to show up for our team and take risks, knowing it's okay to fail.
We regularly engage in coaching, mentoring, agile ceremonies, and fun team activities. We endeavor to do things in new ways that add value to our world. All of these factors create a Product Development environment that is fun, collaborative, and innovative. This is highlighted by our quality delivery, happy customers, and diverse, highly empowered team with career mobility.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:• Collaborate with team members to create well-considered, quality content for complex issues and systems.• Participate in product definition discussions with Product Managers and Product Owners in order to identify assumptions and clear, concise, and comprehensive goals.• Balance industry best practices with new ideas / concepts, following best practices for designing content for enterprise desktop, web, and mobile applications.• Partner with team members to design content as a part of our standards and design system.• Participate in design studios, design critiques and other design ideation activities.• Build amicable, productive, trusting relationships with partners and team members.• Define and evolve the voice of our products to give our software a personality and our users clear direction.
Knowledge, Skills and Abilities: • You're a self-starter and a clear communicator who asks a lot of questions.• You are a strong writer, with experience writing for web-based tools and applications.• You can evolve tone and language in software products.• You are driven to be inclusive in your writing and concepts• You have a good grasp of the theories, concepts, principles, and patterns of user-centered design.• You thrive on working as a part of a collaborative team, both giving and receiving feedback.• You are familiar with web and mobile standards and best practices including content-first, mobile-first, responsive design, and accessibility.• You are able to contribute to 2 projects (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment.• You clearly and concisely communicate ideas, perspectives and solutions in a diplomatic and persuasive manner.• You balance passion for your craft with a dedication to on-time, on-target delivery of quality work.
Qualifications:• You have 2+ years of professional or educational experience writing digital content in a software or agency setting.• You have a compelling portfolio that showcases your writing skills.• You demonstrate strong oral and written communication skills, including presentation skills.• You have strong editing skills and keep up with the latest grammar standards.• You have technical acumen and can understand complex software.• You are adaptable and thrive in a fast-paced environment.• Your working style demonstrates respect, initiative, ownership, transparency, and accountability.
Additional Requirements and Details:• Travel required up to 10% of the time.• Located and working from an office location.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing.
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.