Content Design Senior Associate

Job Description
Join our team and make a significant impact through innovative content design and drive employee confidence and satisfaction.
As a Content Design Senior Associate in Human Resources, you will play an important role in shaping employee experiences through content, and building employee confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.
You'll support our 300,000 global employees as they interact with the firm, helping them find and access education, essential services, tools, and more. You'll do this by creating evergreen content for our intranet and other channels to describe our HR departments, programs, and offerings. If an employee wants to know something about HR, you'll help them find it easily and understand it fully.
Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Use web writing and content design best practices to create and organize web content that creates a meaningful, connected digital experience. You'll also write content for web banners, landing pages, the Virtual Assistant, the HR System, and other digital channels.
• Complete the editorial process from start to finish, which includes writing, editing, sending content for review, incorporating feedback from stakeholders, getting final approval, and publishing content.
• Use ServiceNow, the system that supports our educational content, to publish your approved content.
• Manage the HR Content Team's intake by reviewing new requests and assigning them to content designers who support the various HR business lines.

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Ability to multitask, prioritize, work quickly, and meet deadlines.
• Ability to create timelines and other project management documentation to support various projects.

Preferred qualifications, capabilities, and skills

• Knowledge of HTML.
• Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content.
• Understanding of how different systems interact with each other to create an end-to-end user journey.
• Passion for internal communications.
• Knowledge of our HR processes and procedures.
• Knowledge of how to use LLM to enhance your writing.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.