Consumer Success Representative

Consumer Success Representative at Realtor.com®

Are you a Consumer Success Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of realtor.com through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Success Representative and help change the world of real estate, one home at a time.

Top Reasons to Apply:

• Be instrumental in shaping the customer journey at a leading real estate platform company
• Competitive compensation package with performance-based incentives
• Dynamic, team-oriented culture with opportunities for advancement

What you’ll do:

• Represent realtor.com in a professional manner. i.e. by phone, email and text message communication
• Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish)

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you’ll bring:

• Welcome a challenge and your competitive spirit drives you to win in performance metrics
• Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy
• Naturally go the extra mile with customer service excellence to make sure customers leave with a smile
• Confident communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion
• Customer-focused, you value customer engagement and advocacy with an interest in relationship management
• Enjoy change and are always looking for ways to improve
• Self-motivated, ambitious, driven, and goal-oriented
• Always on time and only missing work when pre-planned with your manager. Attendance is important to us
• Find it easy to learn new skills and tasks
• Thrive in an open transparent environment, where feedback and coaching are seen as gifts
• Not afraid to ask for help and are quick to offer support when others need it
• Come to win every day with a great attitude with a focus on team collaboration and team leadership 
• Organized, independent, resourceful, and diligent
• Ability to collect and input data while fielding questions and speaking with consumers
• Tech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc
• Sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, and online training
• Interested in real estate, real estate lead generation, and real estate knowledge

What We Offer:

• The Consumer Success Representative role has an on-target earning of $24.08 per hour, which includes a base pay of $16 per hour plus variable commissions. Average performers earn approximately $50,000 annually. We also offer robust benefits starting day one
• After 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirements
• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events
• Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts
• Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

How we Reward you:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Working Conditions:

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other office equipment.