Consumer Insights Sr. Analyst (Travel and Telecomm)

Title:  Sr. Analyst, Consumer Insights - P4

Location: Remote- United States

Reports to: Director, Consumer Insights

The Role: 

The Consumer Insights Sr. Analyst develops the analytics and data insights for J.D. Power’s customer satisfaction survey research-based business. Primary duties include analysis and interpretation of survey data, writing/developing presentations that provide consumer insights that help our clients improve their business. The Analyst will work with a team of Consumer Insights experts and partner with business units from specific industries (e.g., auto, telecom, financial services, insurance, etc.).

The Impact You Will Have in This Role:

The Consumer Insights Sr. Analyst will be part of a team of twenty-five Consumer Insights Analysts.  The Sr. Analyst will be a self-starter who can work without close supervision and with other departments within the company’s matrix environment.  This individual will analyze survey data to help clients improve customer satisfaction and help companies drive business results. Also, they will create white papers and other thought leadership pieces, as well as design client presentation material in collaboration with practice leads.

What You'll Be Doing in This Role:

• Analyze survey data to find insights to help clients improve customer satisfaction
• Support the authoring of reports, presentations, and conference content that focuses on actionable insights to improve customer satisfaction
• Perform ad-hoc analysis for industry or specific clients which may leverage internal, client, or third party data to enhance the value of insights
• Demonstrate thought leadership across industries

Qualifications of this Role:

• Demonstrate experience performing data analysis and insights generation is required
• Have worked in survey and/or market research industry
• Education: Bachelor’s Degree (required), MA/MS/MBA (preferred) with a focus on behavioral sciences (Psychology, Marketing, Economics, Political Science) or Quantitative emphasis (e.g., statistics)
• Basic or intermediate level of knowledge in statistics and data analysis (descriptive statistics), required advanced statistical skill (predictive modeling, multivariate statistics) preferred
• Demonstrated experience using SPSS (or similar statistical software) with a background in survey research highly preferable
• Strong data analytic skills—ability to analyze survey data, interpret survey results, and deliver insights
• Articulate study findings in a clear and concise manner
• Strong communication skills, both written and verbal
• Proficient in MS Office Suite (PowerPoint, Excel, Word)

The Hiring Manager says:

“I’m looking for a critical thinker who is comfortable managing and analyzing complex data sets. The preferred candidate has strong data software capabilities (especially SPSS), some project management capabilities, and be able to work with internal and external (client) teams. The individual will also be able to work with survey data to uncover insights and trends and use this information to create data-based stories that provide clients with ideas about how to improve their operations and increase customer satisfaction. They will be able to see beyond the numbers and provide useful advice about how to help clients make better decisions to grow their business.”

The Way We Work: 

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.