Job Summary:
The Consumer Insight Advisor leads and manages Consumer Experience (CX) initiated research projects (Quantitative and Qualitative) from beginning to end including primary and secondary research. Works with Market Leaders to leverage insights and drive improvement strategies and action plans based on research learnings.
Essential Functions:
- Manages satisfaction surveys and other research for a defined line of business
- Analyze and interpret surveys results and other forms of member feedback to identify strengths and opportunities
- Leverage knowledge of best practices and industry standards for driving improvement strategies
- Socialize insights and work with business owners to create action plans for improvement, based on surveys and other Consumer Experience (CX) data
- Collaborate with business owners to identify and prioritize enterprise wide improvement opportunities around member satisfaction
- Build cross functional partnerships with key stakeholders within the enterprise
- Cultivate an environment that focuses on and encourages member-centric feedback and improvements
- Produce deliverables that translate the story into an easily readable format for internal audiences.
- Collaborate with other CX Insight Managers to develop Drill Down research to provide deeper and more actionable insights.
- Analyze data to determine trends and direction for departmental research
- Ensure consistency of internal messaging, both in writing and design that reflects the CareSource brand
- Establish best practices to maximize positive, consistent consumer experiences (Consumer Engagement)
- Perform any other job related instructions, as requested
Education and Experience:
- Bachelor’s degree in marketing, business management, or related field or equivalent years of relevant work experience is required
- Minimum of three (3) years Consumer Experience related field is required
- Knowledge of multiple research methodologies, both Qualitative and Quantitative
- Experience with Qualtrics preferred
Competencies, Knowledge and Skills:
- Proficient in Microsoft Office Suite to include, Word, Excel and PowerPoint
- Strong quantitative research skills to include data analysis and digestible report writing
- Effective listening and critical thinking skills
- Excellent written, verbal and visual communication skills to include ability to deliver compelling presentations of consumer insights
- Strong analytical skills with ability to discover and communicate root causes to drive consumer insight improvements
- Effective problem solving skills with strong attention to detail
- Strong interpersonal skills and high level of professionalism
- Flexible and quick thinking
- Strong attention to detail
- Ability to work independently and within a team environment
- Relationship development skills
- Project management skills
- Perspective to see a topic from the audience’s point of view
- Ability to develop, prioritize and accomplish goals
Licensure and Certification:
- None
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$69,400.00 - $111,000.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
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Create an Inclusive Environment
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Cultivate Partnerships
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Develop Self and Others
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Drive Execution
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Influence Others
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Pursue Personal Excellence
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Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits.
CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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