As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.
At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.
Roles and Responsibilities:
- Provides technical and non-technical support to Trend Micro Home and Home Office users powered by Trend Micro Smart Protection Network cloud security infrastructure that stops threats in cyberspace or the "cloud" with their account management, product inquiries, and delivers the best solutions to product concerns
- Promotes Trend Micro products and services by servicing new and existing accounts and suggesting information on other Trend Micro products and services.
- Talk clients through a series of actions and solutions, either via phone, email or chat, until they've solved the technical/nontechnical concern or inquiry
- Takes first-line support via phone, email, and chat.
- Ensures all customer interaction are logged in the CRM Tool
- Prioritize and manage several open cases at one time
- Proactively shares knowledge through technical sharing and training, solution contribution, and self-service participation.
- Meets business objectives and team targets defined by SLA and Performance Development Scorecards
- Continuously improve and upgrade technical knowledge and skills through training.
- Use existing knowledgebase and contribute to improving solutions in resolving cases.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related fields
- Knowledgeable in multiple platforms like (Windows, Mac, Android & iOS)
- Excellent oral and written English communication skills
- Shows genuine character and a team player
- Willing to work on shifting schedules
- Fresh graduates are welcome to apply
- Knowledge in GenAI is an advantage
Be Passionate.
Be Innovative.
Be a Trender.
Be #EngineeredToDoGood.
Top Skills
What We Do
We’re a global cybersecurity leader, helping to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a leader in cloud and enterprise cybersecurity, our platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response.
Our global threat research team delivers unparalleled intelligence and insights that power our cybersecurity platform and help protect organizations around the world from 100s of millions of threats daily.
We have 7,000 employees across 65 countries, singularly focused on security and passionate about making the world a safer and better place.
We enable organizations to simplify and secure their connected world.
Trend Micro’s “Trenders” are passionate about doing the right thing to make the world a safer and better place.
