Consumer Compliance Manager

Work Location:

Please see locations listed in job posting. Must be located within S&T Footprint.

Work Hours:

8:00am - 5:00pm

(Additional hours as needed to fulfill the needs of the department)

Function: Manages the consumer compliance risk function within Compliance Risk Management- Consumer Compliance Group, to identify and quantify risk to help ensure S&T operates in conformity with federal and state laws and regulations. Aids in the mitigation of risk from litigation, civil money penalties, enforcement actions and reputation damage.  The scope of responsibility includes the entire life cycle of products and services for the prevention and detection of compliance risk. The Manager is responsible for leading the team efforts related to compliance risk assessments, compliance training, consumer complaint management, compliance assurance reviews, regulatory advice, and corporate compliance policies. The position provides assistance and support for performing product/service/vendor risk assessments and root cause analysis. 

Duties and Responsibilities:

• Maintains current in-depth knowledge of federal and state regulations related to the Consumer Compliance Program. Responsible for possessing a thorough knowledge of S&T’s Consumer Compliance Program, policies, procedures, and processes. As appropriate within the organization, communicates issues related to business operations, regulatory developments, emerging issues, and potential violations or other risk issues.

• Obtains and maintains the designation of Certified Regulatory Compliance Manager from the ABA.

• Supports the Consumer Compliance Director with designing and maintaining a risk-based consumer compliance program and makes suggestions for improvement to the review program and process. Ensures that sufficient quality control procedures are maintained.

• Manages the corporate compliance policy review and development including researching new and amended regulations to determine impact on the Bank.

• Assists with the management of the compliance training program.  Supports the Employee Services Training and Development with assignments and delivery. Assists with any necessary compliance training in assigned markets targeted for change management involving regulation/system/policy/procedure changes.

• Assists with the development and maintenance of the Consumer Compliance Program elements commensurate with the size, level, and complexity of S&T’s operations; financial product and service offerings; and their delivery systems. 

• Assists in the completion of the regulatory and product/service/vendor compliance risk assessments.

• Assists with overseeing the consumer complaint management program.

• Analyzes compliance problems, issues, and transactions, elevating significant identified problems and recommended solutions to the Chief Compliance Officer and line of business management.

• Works with first line of defense to ensure that consumer compliance requirements and monitoring controls are included in the business processes of the first line of defense for the assigned markets. Oversees monitoring of high-risk areas to identify control deficiencies, perform root cause analysis and recommend remediation efforts.

• Participates as a member of the Bank’s Compliance Committee. 

• Supervises Analysts and is responsible for their work product, professional development, mentoring, training, scheduling/assigning work, and evaluating performance.

• Works with the Director of Corporate Responsibility and the Director of Fair and Responsible Banking on enterprise-wide compliance initiatives as needed.

• Provides guidance and advice to the lines of business and management as needed.

• Assists the CCO with regulatory exam management and internal compliance audits.

• Provides input to reports for executive management committees and the Board Risk Committee.

• Maintains a good working relationship with all S&T employees and adheres to S&T’s culture. Demonstrates a strong ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.

• Performs additional duties as assigned.

Physical Demands:

Approximately 75% of the day is spent operating a keypad device. Must be able to occasionally lift and/or move up to 20 lbs.  Use of electronic equipment is required 100% and use of a mouse, if requested, 80% of the business day. Specific vision requirements include close vision of 18”-20” for computer work.  100% of the business day requires sitting straight. Reasonable accommodations may be made to enable individuals with disabilities to perform essential function.

Education:

Requires a four-year college degree or equivalent. Major or area of specialization:  Bachelor's degree in Business Administration or Management, Legal Studies, or related business degree. Holds CRCM designation or related certification such as CIPP, CCEP, or CRM

Experience:

Requires ten plus years of general experience, plus five to ten years of experience in financial services or regulatory compliance experience in a bank, as a consultant, or regulator. Prior management experience or has developed leadership skills through training and mentorship (both as informal mentor and mentee).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$65,000.00 - $154,000.00