Consumer Care Representative

Note to applicants: This role is located in Austin, TX. 

Who You Are: The Customer Service Representative is responsible for creating a positive interaction with direct customers and providing appropriate responses to inquiries and concerns about products and services They will respond to customer questions, grievances, and complaints ranging from routine to moderate complexity. 

What You're Good At:

• You will follow associated company standard operating procedures and requirements for documenting adverse events and serious adverse events.  
• You will interact directly with customers either by telephone, electronically, or by written correspondence. 
• You will utilize all product training and resource materials to provide accurate, quality responses to customer inquiries accurately, promptly, and courteously respond to all customers with professional attitude. 
• You will resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
• You will process orders, forms, applications, and customer requests. 
• You will escalate high-level requests and unresolved issues to the appropriate management team member. 
• You will provide timely follow-up and documentation of calls requiring research or additional guidance. 
• You will contribute to team efforts by accomplishing relevant objectives as necessary, working on projects, or traveling to work at various trade shows. 
• You will effectively finalize and close all open request in a timely manner. 
• You will field customer inquiries through telephone, chat, mail, or email. 
• You will follow company standard operating procedures and policies and other cGMP related procedures. 
• You will track and redirect shipments. 
• You will collect, manage, and update customer data, etc. 
• You will understand and utilize telephone operations (transferring, conferencing, voicemail, etc.) email, chat, and other methods of customer interaction. 

What You Contribute: 

• Has a bachelor’s degree, high school diploma or equivalent required.
• Has high school diploma, general education degree, or equivalent required
• Has 1-2 years relevant experience.
• Understands telephone operations (transferring, conferencing, voicemail, etc.), other electronic methods of customer interactions.
• Has excellent interpersonal skills with the ability to work effectively with others
• Can handle multiple tasks in a constantly changing environment.
• Has strong organizational, customer service, and communication skills.
• Can suggest and implement process improvements where applicable.
• Can build a rapport, establish and maintain good relations with customers.

In this position, your goals and KPI's will be focused around: 

• Customer Satisfaction Ratings
• First-Reply time 

Why Nutrabolt?

Wellness Benefits

Nutrabolt cares about our teammates’ physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, 401K matching, and a Lifestyle Spending Account.

Lifestyle Perks

We offer unlimited vacation paid time off and volunteer time off. You’ll get discounts on C4 Energy, Cellucor, and XTEND products, too!

Family Support 

We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

Employment Type: Full-Time, Hybrid schedule,

Work Environment: Typical office/home-office environment.