Consumer Affairs Specialist

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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

Your Opportunity

As a Consumer Affairs Specialist, you are the primary point of contact for our consumers with questions or feedback about our products. Setting the tone for how our company and services are experienced, exceptional customer service and communication skills are a must along with a strong desire to create valuable experiences for our consumers.

Core Responsibilities

• In this fast-paced environment, the Consumer Affairs Specialists accurately and promptly responds to consumer correspondence received through email, phone calls and social media
• Each consumer interaction is accurately documented for weekly and monthly reporting critical to driving continuous improvement and identifying trends.
• The Specialist learns and maintains strong brand, product, and industry knowledge in order to respond to nutrition, handling, preparation and purchasing questions as well as brand promotions
• Handles consumer product complaints and determines appropriate resolution.
• Escalates critical or liability issues and begins the documentation process for these cases.
• Works collaboratively with the consumer affairs team and develops areas of expertise.
• Promotes a positive team environment.
• Seeks opportunities to drive process improvements to positively impact the consumer experience.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Bachelor’s Degree from an accredited four-year college or university and 2+ years of Customer Service/Data entry experience; or equivalent combination of education and experience in the industry, required.
• Experience in direct response customer care/support via phone, email, and social media.
• Commitment to excellent customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Basic knowledge of food preparation, nutrition and allergens, preferred.
• Strong verbal and written communication skills.
• Knowledge and experience with the Microsoft Office Suite including Word, Excel and Outlook.
• Ability to plan, organize, prioritize and achieve effective time management.
• Effective critical thinking, decision making and problem-solving skills.
• Must be highly organized and detail-oriented.
• Ability to work well with others in a fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.