Consultant

Job Description

Consultant

EMEA Coordination – Spain team

London or Sheffield, UK

We are currently recruiting an Immigration Consultant to join our EMEA Coordination Spain team. This is a permanent role based in either our London or Sheffield office.

About the team:

The EMEA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office.

The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.

About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. 

Other key responsibilities will include:

• Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
• Liaise with third party vendors (TPV) and clients to ensure cases are on track.
• Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
• Update stakeholders on milestones.
• Keep key clients up to date with developments in local immigration law/processes.
• Coordinate additional services with other internal teams (consular, documents etc) where applicable.
• Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
• Answer existing and prospective client queries, hosting consultation calls when applicable.
• Document review.
• Ad-hoc project work to streamline/improve processes.
• General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:

You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment.

Also required:

• Strong customer service skills
• Previous customer facing experience
• Previous case/project handling experience
• At ease in a fast-paced environment
• Able to work towards deadlines and work with high volumes
• Immigration experience/client facing skills are desirable but not essential
• Spanish language skills are desirable

Fragomen in the UK:

Our UK team is made up of over 700 people working across two offices, based in London and Sheffield. Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking. Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.

The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.