Techstra Solutions, a Technology Consulting firm, is looking for a Consultant Services Manager focused on management of our consultants and remote contract resources. The Consultant Services Manager will work to support the daily operations of the remote and onsite consultants across various client engagements.
The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications. They will be experienced in handling a wide range of administrative and executive support related tasks and will be able to work independently with little or no supervision. This person must be well organized, flexible and enjoy the administrative challenges of supporting a diverse range of people located at our client's offices or remote.
Responsibilities:
- Provides front line leadership and support to team by demonstrating Techstra's Core Values
- Instills a positive attitude and motivates team members by maximizing team and individual performance.
- Supports hiring and onboarding of new staff and provides opportunities for career development and training.
- Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders.
- Analyze actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives.
- Demonstrated ability and executing effective practices, tools, and standards for implementations.
- Builds commitment to common goals; creates an environment of collaboration.
- Focus on customer experience during various personal engagements to ensure smooth functioning of all efforts:
- Onboarding
- Resource time and billing
- Annual Reviews
- Infrastructure support
- Offboarding
MUST HAVE:
- 3+ years’ experience supporting at the executive level
- Strong organizational, communication, and time-management skills
- Experience assisting busy executives with day-to-day activities
- Strong proficiency in Microsoft Office, SharePoint (especially MS Excel and PowerPoint)
- Experience with Microsoft PowerBI and other process automation and data integration tools
- Experience successfully creating and/or modifying processes
- Proven ability to work in a fast-paced environment
- Resourcefulness, creativity, and problem-solving skill set
Location: Must reside close to Pittsburgh
At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation. We believe there are three components in successful business transformation: Business Strategy, Technology and Talent. It is the coming together of these three disciplines that enable companies to take full advantage of opportunities. It differentiates us. Our approach is holistic and all encompassing. We consider the full picture as we guide our clients on this journey.
We are experts in transformation, business strategy, technology, innovation, and human capital management. We deliver our expertise through client consulting, innovative staffing solutions and software development. From strategy through implementation, we are dedicated to bringing our clients world-class business and talent solutions that fit strategic requirements and most importantly, deliver results.
Top Skills
What We Do
Techstra Solutions is a certified woman-owned consulting firm that provides strategy, technology and implementation support to large organizations undergoing digital and talent transformation. The rapid pace of technology innovation required to remain competitive, juxtaposed with the slow rate of change in many organizations, causes most to struggle.
To be successful companies must drive new ways of working including the use of technology/analytics and new skillsets (hard/soft) deep into their culture so that they are able to rapidly and continuously react to change. They must also apply new approaches that empower their employees, ensuring its sustainability.
At Techstra Solutions we focus on four key areas, otherwise known as the 4 A’s: Automation (Robotic Process Automation (RPA)/Intelligent Automation), Analytics (Reporting/Analytics/AI/ML), Application Modernization (Cloud, Mobility, etc), and Agile-based solutions (DevOps).
