Consultant of Learning and Development

Posted 14 Days Ago
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3 Locations
Senior level
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Role
The Consultant of Learning and Development will develop and manage training curriculums using the Cornerstone LMS, optimize new hire onboarding, and ensure effective training programs for customer support and sales teams. This role requires strong project management, interpersonal skills, and the ability to create clear learning paths.
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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
This role will work within the Learning & Development and Quality Assurance Team to develop / define key enablement and readiness strategies and drive execution on the strategic visions for TransUnion’s Global Customer Support organization. This position is responsible for utilizing the internal learning management system to develop, manage, and implement new hire and ad-hoc training curriculums as well as act as an advisor for internal training curriculum development. The goal is to support the internal training team and our various Customer Support and Sales teams by creating streamlined, easy-to-follow trainings and learning experiences.

What You'll Bring:

  • Minimum 5-7 years of experience in a learning and development role, along with 3-5 years of hands-on experience with the Cornerstone Learning Management System. Must demonstrate advanced skills in creating and managing training sessions and programs.
  • Experience with developing and implementing distinct, clear, and digestible learning paths to ensure an optimal learner experience.
  • Proficient in Project Management, including creating comprehensive project plans to set expectations and effectively communicate progress to stakeholders. This includes the ability to own tasks, delegate tasks to others, and perform a quality control on the project to ensure it meets the intended purpose.
  • Outstanding interpersonal skills and ability to work across functions and levels of seniority.
  • Entrepreneurial Spirit:  Willingness to own the deliverables you manage and evolve them working with our partners; strong initiative & ability to work independently without supervision.
  • Get-it-done Attitude: Ability to push forward while working on multiple projects with competing deadlines and sometimes unpredictable schedule.
  • Strong Verbal & Written Communications: Ability to articulate your ideas in presentations and reports across the organization, from senior executives to your peers

Impact You'll Make:

  • Work with a high-performing team focused on the design, delivery, effectiveness, and continuous improvement of training programs, reference materials, and efforts across global customer support and inside sales teams to further develop capabilities and expand to Global model.
  • Create and manage ad-hoc training curriculums via the Cornerstone LMS. This includes collaborating with SMEs and internal training team members to ensure all training requirements are accurately captured and clearly stated for attendees.
  • Transform our new hire onboarding program into a streamlined, trackable curriculum within the Cornerstone LMS. This includes having distinct, well-defined learning paths for all roles and functions across our global teams and managing the curriculums for continuous improvement.
  • Create learning paths for seller and customer support new hire and ongoing trainings. This involves conducting needs assessments to identify and address training gaps
  • Develop scorecards that evaluate trainees' experiences and progress throughout the new hire onboarding process.
  • Collect feedback from new hires and management regarding their training experiences to inform and drive continuous improvements.
  • Serve as an advisor for our instructional design team to develop and deliver programs that utilize blended learning, practical application and peer reinforcement to ensure learning is impactful and effective.

#LI-TE1

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


 

TransUnion's Internal Job Title:

Consultant, Learning & Development

Top Skills

Cornerstone

What the Team is Saying

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The Company
HQ: Chicago, IL
13,000 Employees
Hybrid Workplace
Year Founded: 1968

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.

We do this by having an accurate and comprehensive picture of each person.

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.

We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.

Why Work With Us

Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

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TransUnion Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQChicago, IL
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