Connectivity Specialist (External API)

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for bright, positive, hard-working individuals to join the Connectivity Team in Denver. The Connectivity Team is responsible for helping our clients manage their API integrations with select Online Travel Agencies (OTA).

The ideal candidate for the Connectivity Specialist (External API)  position is an extremely detail-oriented and self-motivated problem solver, who is equally at ease learning technical software and at handling professional correspondence.

This role focuses on the technical aspects of FareHarbor’s API External API integration. Responsibilities include enabling new connections for clients, troubleshooting any errors, and corresponding with the OTA’s product teams on long term solutions for their systems and our mutual clients. In addition, this candidate should develop a comprehensive understanding of FareHarbor’s External API, to help support all our integrations and internal teams when applicable.

What you’ll do here:

Troubleshooting & Problem Solving: 

• Become an expert on FareHarbor’s integrations and new features 
• Initiate, maintain and troubleshoot technical integrations between clients and partners 
• Devise long term solutions to reduce future API errors when possible
• Act as a liaison between parties to research, solve and communicate complex and highly technical concepts in an easy to understand way
• Have an understanding of back-end management 

Communication:

• Answer inbound requests from clients and partners in a timely and professional manner
• Educate clients on API best practices 
• Collaborate with all members of the Connectivity Team, Strategic Partnerships Team, and Channel Specialist Team

Prioritization

• Prioritize and complete inbound tasks in a timely manner
• Comfortable prioritizing tasks that require urgent attention and/or have been escalated internally
• Proactively and independently plan your day-to-day tasks and responsibilities

Requirements:

• 4 Year College Degree
• Be very precise, detail-oriented and able to multitask 
• Have a natural sense of urgency and a “whatever it takes” attitude
• Think independently and collaborate with a team
• Possess outstanding written and oral communication skills, and a high level of maturity
• Be a good Mental Athlete: Possess an analytical mind
• Want to learn every day and be ready to grow
• Love what FareHarbor does

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $41,200-$61,800, plus 10% bonus potential 

Application Deadline: February 19th, 2025

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.