Connectivity and Onboarding Manager (Mandarin speaker)

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Hotelbeds Sourcing is determined to increase the Hotelbeds portfolio of hotels in more than 11 thousand (FY25). Different technological solutions have been developed to accelerate lead conversion and automate the onboarding. The Connectivity and Onboarding Manager (C&A) with a dedicated focus on compliance supervision of new hotel accounts.

Special conditions: C&A manager should work locally in one of HBX operational hubs in the region, with a hybrid home/based contract (where this model is available). The usual career path is to be promoted to a C&A senior manager, a LC PIM role or any leadership role, given the right skill set and previous expertise.
 

Main Tasks:

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status

• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands

• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping

• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.

• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,

• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities

• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan)

Time Allocation (expected, subject to periodicity):

• Assisting hotels in completing the “ready to sale” journey: rate plan creations, ARI update, integration: 35%

• Commercial onboarding to First 10 confirmed bookings: 25%

• Offboarding to frontline sourcing: 20%

• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%

How we Measure Success:

• Days between new hotel request and first-booking status

• Hotel NPS score on “start of working with us”

• Implementation success

• Producing hotels

• New hotel sales

Requirements & Skills:

• Education: University degree (Tourism will be desirable)

• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English

• Experience: 2-4 years of experience.

• Knowledge:

  • MS Office: advanced level.

  • Atlas: Expert level.

  • Tableau: Basic user level.

  • Salesforce or any other CRM: Basic user level.

Great opportunity to excel at any of the above tools through training and practice.

Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative.

• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.

• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful

• working locations across the globe

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.