Configuration Management Analyst

Company:Marsh

Description:

We are seeking a talented individual to join our Configuration Management team at Marsh.

This role will be based in Liverpool. This is a hybrid role that has a requirement of working at least three days a week in the office.

You will be part of a collaborative global configuration management team who together manage an extensive inventory of over 70000 infrastructure and application configuration items.

Your responsibilities will include executing the Common Service Data Model (CSDM) in ServiceNow, developing dashboards, and promoting the Configuration Management Database (CMDB) as a Subject Matter Expert (SME).

Playing a crucial role in ensuring that configuration items are accurately tracked, providing up-to-date and verified information on the status of service assets and infrastructure.

We will count on you to:

• Work alongside the CMDB Team on day-day activities to manage the CMDB, educate clients as an SME and complete project lead tasks independently with minimal direction.
• Educate on and execute CSDM into practice in ServiceNow.
• Assist in the introduction of our service mapping & data certification roadmap for all significant business applications within the CMDB
• Act as a project lead and SME for CMDB integrations, issues and improvements

What you need to have: 

• Proven experience in and understanding of Common Service Data Model (CSDM)
• Experience using ServiceNow.
• Comfortable with liaising and collaborating effectively with service delivery process areas.
• Experience or awareness of hardware discovery tools.
• Experience of Service Mapping capabilities is preferred

What makes you stand out?

• Communication skills to deal with a variety of people at different seniority levels.
• Strong proven analytical and communication skills.
• Good communication skills both verbal and written in English

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

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Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.