Conduct Risk Manager

RenaissanceRe is a leading writer of Property & Casualty Reinsurance. For over 25 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims.Our global team shares a passion for solving our customers’ biggest problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.

About RenaissanceRe

For over three decades, RenaissanceRe has helped its clients manage the risks of operating in a volatile and uncertain world. We’re experts in Property, Casualty, Specialty, and Credit reinsurance, consistently recognized for the innovative way we combine data, experience and technology to understand and manage large and complex risks across the world. We are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.    To learn more, please visit us at Careers - RenaissanceRe (renre.com).

About the Position

Reporting to the VP, Senior Compliance Manager, the Conduct Risk Manager will provide support to the UK Monitoring and Compliance functions in a wide variety of areas. You will be part of the Legal, Regulatory & Compliance team work closely with the Delegated Authority and Claims teams, as well as Underwriters.

Key Responsibilities

• To have responsibility for the performing of product risk assessments for the syndicate’s portfolio; 

• To be responsible for monitoring key regulatory developments relating to Conduct Risk and managing any impact to the syndicate; 

• To assist with maintaining and enhancing the Conduct Risk Framework in place; 

• To prepare, develop and enhance Conduct Risk Management Information; 

• To have responsibility for Complaints handling for the syndicate; 

• To provide training to the business and Senior Management on Conduct Risk; 

• To act as a Customer Champion within the syndicate and work closely with Underwriting, Claims, Legal and other functions to consider customer outcomes; 

• To prepare the Annual Consumer Duty report for the Board; 

• To have ownership of the Lloyd’s Insurance Company Secondee processes in place for the syndicate; 

• To act as the Secretary to the Customer Review Committee and maintain papers and minutes; 

• To work closely with the Delegated Authority team and manage queries and referrals relating to Conduct Risk, the Insurance Distribution Directive, Licensing and general queries relating to binding authorities. 

Candidate Qualifications:

• Strong knowledge of Lloyd’s, Lloyd’s Insurance Company requirements relating to Conduct Risk and the Consumer Duty.

• Strong knowledge and experience of binding authorities and delegated claims administrators.

• Strong and relevant experience working within a Compliance or Conduct Risk team in a Managing Agent or a UK insurer.  

Leadership Competencies & Values:

• Impact:  Sets objectives, delivers results, and implements policies/operational targets with direct impact on the department or individual work outcomes

• Execution: Proactively identifies resources, actions and timelines needed to achieve objectives, effectively balancing tactical pressures with broader implications and downstream impact

• Communication: Shares relevant information in a timely manner with stakeholders and conveys points of view in a way that influences opinions and demonstrates flexibility

• Client and solutions focus:  Identifies process and service opportunities that enhance the external and internal client experience and outcomes

• Innovation:  Stretches self and others to think differently and innovatively, drawing upon multiple sources for ideas and inspiration

• Learning mindset:  Seeks out and explores new assignments, exposure, or challenges in order to enhance technical skills

• Values:  Exemplifies and champions RenaissanceRe’s core values of Focus, Respect, Integrity, Precision, Passion

We believe that meeting these requirements will position you for success in the role. However, if you fulfill most – but not all – of the expectations, we still encourage you to apply, as we are eager to explore your potential and believe in the ability to grow and learn.

At RenaissanceRe, we believe in creating a workplace culture that fosters diversity, equity, and inclusion throughout our business. We have a zero-tolerance policy for harassment and discrimination and take proactive steps to make employees feel valued and empowered to contribute to our collective success. It is RenRe’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/ civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Our people are our most valuable resource and core to our success. This is a fast-paced business environment, demanding a strong work ethic and a results-oriented approach. We offer competitive compensation and benefits, a comprehensive talent development program, and a reward system in which employees share in the success of the company. We are an engaged member of the communities in which we live and work and have a locally-led giving philosophy with generous employee matching program, global and local community grants and employee volunteerism.We seek diversity, create equity, and practice inclusion. Our people are at the heart of everything we do. We are an equal opportunity employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status or other legally protected categories.