Technical Support Specialist

Location: Harrisburg, PA
Position Type: Remote
Contract Length: 7 months, with extension likely
Position Overview:
The role includes providing technical support for production workload scheduling, coordinating change requests via the BMC Remedy system, and maintaining the integrity of mainframe operations using z/OS, IMS, DB2, and related technologies. Candidates must reside within a reasonable driving distance of Harrisburg, PA, and may be required to report onsite if office operations resume.
Duties:

• Coordinate and change all production libraries for program source code, executable load modules, JCL, IBM’s TIVOLI Workload Scheduler/Controller (TWSC) and related procedures.
• Work as an analyst for the Remedy Service Management System providing coordination, analysis, and support for the review, routing, closure and quality assurance for all requests for IT Services
• Verify accuracy of each request for complete information, required approvals and enforce policies and procedures related to each request.
• Perform changes as requested or redirect requests requiring further clarification and contact requestor to obtain additional information when needed.
• Process Remedy exceptions and special job requests requiring unique or emergency handling. 
• Ensure submitted change requests are complete and accurate and review Remedy activity that includes requests, results and ensure all requests are handled within pre-determined schedules
• Process and communicate via a daily email containing all special job handling information and instructions for daily production processing, including schedule changes.
• Review daily production report from the outsourced data center for accuracy and required information.
• Use the Dynamic Workload Console and Tivoli Workload Scheduler to schedule production jobs for batch processing.
• Understand and enforce policies and procedures related to workload scheduling services including naming standards, runbooks, triggers and error code handling.
• Recommend improvements to work standards for assigning, scheduling and reviewing both day-to-day activities and for long term initiatives.
• Support Implementations or Releases which may require evening or weekend coverage.

Required Skills:

• 1 year of experience with scheduling Batch Processing jobs on mainframe and/or servers.
• At least 1 year of experience with primary mainframe systems, focusing on TSO, ISPF, JES2, and ITOM.
• Working with BMC Remedy Service Management System.