Compliant Operations Senior Manager

End Date

Wednesday 14 May 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Compliant Operations Senior Manager.

SALARY: £76,000pa to £89,500pa plus the benefits listed below.

LOCATION: Belfast, Bristol, Cardiff, Glasgow, Halifax, Leeds, Manchester.

HOURS: 35 hours, full time.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at the listed hubs.

About the opportunity

We’re looking for a senior level leader to drive excellence in our complex regulatory compliance operations and customer-facing back-office teams. The successful candidate will have a proven track record in leading large operations team on and offshore. This role requires a nuanced understanding of both operational and regulatory landscapes, ensuring that compliance is seamlessly integrated into everyday operations. If you are a proactive scale-leader who excels in large-scale compliant environments and is passionate about driving meaningful change, we want to hear from you.

Why Lloyds Banking Group

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too!

Want to hear more?

As the Senior Manager for a large, compliant operations team, you will lead a multi-faceted function within Lloyds Banking Group of circa 600 colleagues across onshore and offshore supplier teams; delivering a shared services model for the group that supports multiple business units in providing outstanding services to our customers. This specialist role requires exceptional leadership and deep expertise in managing complex, compliant operational processes. The role demands a strong focus on scale-leadership, operational excellence, risk management, and continuous improvement while maintaining exceptional service delivery and collaboration across all supported functions.

About the teams you’ll be leading

1) Court Production Order Unit

The operations compliance arm of the team is responsible for ensuring that the Bank remains compliant with Group Policy and legal requirements relevant to civil and criminal enforcements. The Court Production Order (CPO) Unit responds to legal court orders and requests served upon the Group by competent authorities and law enforcement agencies, compelling LBG to block accounts, disclose customer data, and confiscate funds. Knowledge of how an operations team integrates regulatory compliance into their processes will be beneficial.

2) Banking Operations Unit

The operations customer facing arm of the team is dedicated to the seamless integration of front-line customer service with back-office processing. Banking Operations fulfils many ad-hoc operational tasks across a number of Everyday Banking products (EDB): Personal Current Accounts, Credit Cards, Savings, and our telephony estate of Consumer Relationships. Many of these tasks are exceptions falling out of an automated straight-through-process owned by our EDB division. Knowledge of Retail bank product offerings will be beneficial.

Day to day you’ll:

• Plan, coordinate, direct, and control resources across the function to achieve planned performance and agreed service and compliance standards within risk appetite and against budgeted costs.

• Support change activities, the safe delivery of transformation into the business unit, and manage risk across processes to ensure sustainable compliance.

• Stay updated on shifts within the regulatory landscape and internal Lloyds Banking Group changes; with the support of your team - assessing their potential impact on the bank's operations and making necessary adjustments to compliant practices and local procedures.

• Visibly champion our push forward our people-culture transformation plans.

• Champion continuous improvement, and control by design introducing further simplicity to processes, reducing friction, mitigating risk and potential distress to customers.

• Manage relationships with strategic internal customers and act as their business partner, while typically using large support teams to ensure their satisfaction.

• Engage with external networks, and at times represent LBG externally where input is required against external criminal and civil matters where LBG are under legal compulsion to disclose data or material.

• Takes responsibility to formally grow capabilities within a significant functional area of the business, while personally investing in the growth of own and others' capabilities elsewhere in the organisation through mentoring and other informal methods.

About you

• Extensive experience leading large operations teams both onshore and offshore.

• Strong background in continuous improvement and operations excellence, with skills in Six Sigma and Lean methodologies.

• Demonstrated success in implementing regulatory compliance within operations environments.

• Proven track record in streamlining processes and enhancing operational capabilities, including experience with offshoring operations to external suppliers.

• Working knowledge of retail banking product offerings, including savings, loans, and current accounts, is desirable but not essential.

• Familiarity with legal disclosures and procedures under civil or criminal compulsion (e.g. court production orders) is advantageous but not required.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

Want to do amazing work, that's interesting and makes a difference to millions of people?

Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.