ESSENTIAL JOB FUNCTIONS
The job functions listed below represent the essential job duties and responsibilities of the above listed position.
- Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers needs and provide immediate feedback.
- Ability to communicate any problems to our driver associates and provide feedback and resolution.
- Research drivers requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to driver on all researched corrections whether valid or not.
- Work various audit reports by using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. In addition, ensure the computer is updated with the proper information.
- Monitor drivers with in-cab device communication issues and ensure timely resolution or repair.
- Review paper logs used during malfunctions for accuracy and violations of the hours-of-service regulations and document any issues discovered.
- Document various driver incidents and complaint reports as well as any necessary coaching and counseling.
- Review MVR’s that are ran on current drivers to be sure we are DOT legal.
- Performs other related duties as assigned by supervisory personnel in assisting with additional
Hazmat briefings and general hazardous material compliance questions. - Locate and view video captured by cameras on Werner equipment (Samsara, Bendix, etc.) of any accident or other Risk event and ensure appropriate length of video is saved with the accident record in our claims administration system. Update Risk systems and personnel as appropriate based on the contents of the video(s).
- Answer incoming calls from drivers, claimants, and customers pertaining to Liability, WC, and Cargo issues.
- Project a professional company image through phone interaction. Transfer calls to appropriate staff.
- Identify, research, and resolve customer internal and external issues using the computer system.
General clerical duties including opening mail, building files, ordering police reports, electronic file attachment and typing. - Initial claim investigation and triage handling - Enter claim types: Liability BI, PD and WC Units based on repair order bills, damage estimates, and/or vendor bills for resolution of damages.
- Intake and documentation via telecommunication on nonwork-related driver illness and injuries.
- Intake and documentation via telecommunication on motorist and internal complaints and coach and counsel.
- Intake and documentation via telecommunication on CSA violations and citations in AS400 and incident reporting.
- Perform other related duties as assigned by supervisory personnel.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge of D.O.T. regulations and company requirements, policies, and procedures.
- Excellent listening skills.
- Ability to communicate in a courteous and professional manner.
- Skill in operating a P.C. and various office equipment.
- Knowledge of AS-400, Microsoft Office and other office database systems.
- Ability to relate well with Drivers.
- Skill in operating a multi-line telephone and various office equipment.
- Ability to meet deadlines.
- Ability to work well with others and follow direction from adjusters and management.
- Excellent organizational skills.
- Excellent interpersonal and communication skills.
- Excellent customer service skills.
EDUCATION AND EXPERIENCE
- High school Graduate or General Education Degree (GED).
- Safety Specialist Experience preferred.
- Maintain any credentials required to perform safety functions.
- Familiarity with spreadsheet and database information systems preferred.
Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.
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What We Do
Werner Enterprises, Inc. was founded in 1956 and is a premier transportation and logistics company, with coverage throughout North America. Werner maintains its corporate headquarters in Omaha, Nebraska and maintains offices in the United States, Canada and Mexico. Werner is among the five largest truckload carriers in the United States, with a diversified portfolio of transportation services that includes dedicated; medium-to-long-haul, regional and expedited van; and temperature-controlled. The Werner Logistics portfolio includes truck brokerage, freight management, intermodal, international and final mile services. International services are provided through Werner’s domestic and global subsidiary companies and include ocean, air and ground transportation; freight forwarding; and customs brokerage.
