Job Description:
The Compliance Services Specialist I position handles various transactional roles within the Compliance Services team including processing of new vehicle paperwork or annual registration renewals for vehicles managed by Wheels fleet management company. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry and be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.
In addition to have a clear understanding of the responsibilities of a Compliance Services Specialist I, a Compliance Services Specialist II will:
KEY RESPONSIBILITIES:
- Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor
- Create/manage SOP’s for internal processes, SME for Compliance Services
- Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates
- Partner with supervisor to investigate and resolve client issues and help manage escalation to completion
- Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions
- Act as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
- Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner
- Provide training and mentoring to newest specialists to develop skills
- Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics
- Offer support with inbound compliance response center call center
SKILLS/COMPETENCIES:
- Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients
- Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact
- Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization
- High attention to detail to ensure accuracy and ability to audit invoicing
- Demonstrate excellent follow up and problem-solving skills
- Complete basic math functions in order to calculate complex tax documents
- Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
- Proficient with web-based system and databases and knowledgeable with navigating the internet
- Strong networking skills with the ability to negotiate cost and pricing with various vendors
- Must be self-motivated, work well in a team environment, and demonstrate leadership qualities
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent required along with 3 previous three years of related experience and/or customer service experience.
- 2 years of previous office or customer service experience
- Use of SalesForce request management system to engage and respond to client / driver requests
PHYSICAL DEMANDS:
- Speak, hear, and see, and to use hand and fingers for computer keyboard and phone
- Sit or stand for extended periods of time
- Reach above head to pull paper attachments
#LI-TM1
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$36,700-$51,300
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Top Skills
What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
