Compliance Customer Relation Specialist

Join Foley and help motor carriers thrive!

We're hiring a Remote Customer Service - Compliance Customer Service Agent.

Location: Remote (Residents of MA, SC, GA, FL, TX are welcome to apply!)

Hours: Full-time, Monday-Friday, 8 am - 8 pm EST (Evening availability required, including two evening shifts per week)

Starting Pay: $18.25 per hour

Possible start date by Dec 2024-Jan 2025

About Foley

At Foley, we believe that missions are accomplished with people, driving towards a greater purpose. We have been a trusted partner to motor carriers of all sizes, offering a technologically advanced approach to DOT compliance that automates many of the background screening and compliance requirements.

• We help our customers stay compliant and thrive.
• We're a trusted partner to motor carriers, simplifying DOT compliance and driver onboarding with our advanced tech.
• Our culture values kindness, enthusiasm, and a can-do attitude.

Responsibilities

• Support clients, drivers, and candidates in understanding DOT and FCRA regulations.
• Conduct employment verifications and gather crucial information.
• Respond to client questions, review driver documents, and process compliance documents.
• Maintain expertise in regulations and Foley products and educate clients on drug testing and background checks.
• Promote Foley's reputation and deliver outstanding customer service.

Requirements

• High School Diploma or equivalent
• Exceptional communication skills – verbal and written
• Remote experience preferred
• Reliable internet connectivity and a peaceful working environment
• Flexibility for shift-based work, including evenings
• Capability to adjust to shifting priorities
• Experience in and the aptitude to provide exceptional customer service
• Motivated individual with a proactive approach, mainly in remote setting.
• Strong work ethic and exceptional integrity
• Demonstrated ability to maintain confidentiality and uphold professionalism
• Strong computer skills in Microsoft Office, Outlook, and the ability to utilize internal systems
• Demonstrated aptitude for effective organizational and prioritization abilities
• A strong desire to develop long-term professional growth

WHAT YOU’LL LOVE ABOUT FOLEY

The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers’ feedback – on Trustpilot.

Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.

It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.

Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

 What We Do, How We Do It

Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

Where We're Headed

We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

What It's Like to Work with Us

Diving deep into a niche industry and becoming an expert . . .

Continually growing and advancing . . .

Making lifelong friends during the process . . .

That sums up what it's like to work for us. We're a 250+ person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out: