We have an exciting opportunity for a Compliance Assistant to join our team. In this role, you will assist the AML Officer and AML Compliance Manager in ensuring the organization's full compliance with anti-money laundering (AML) and combating the financing of terrorism (CFT) regulations. This includes implementing, monitoring, and enforcing AML/CFT policies and procedures. The Compliance Assistant will report directly to the AML Compliance Manager and collaborate with all departments in the country to ensure compliance across the organization.
Duties and Responsibilities (include but not limited to):
Detection and Analysis of Suspicious Activity:
- Utilize compliance dashboards to identify anomalies, potential fraud, or suspicious transactions in various transfer types.
- Monitor customer transactions for red flags, changes in behavior, and discrepancies.
- Conduct electronic and telephonic investigations to gather more information on suspicious transactions.
- Collaborate with the forensics team for complex investigations.
KYC/CDD Compliance:
- Conduct ongoing monitoring to ensure tellers are adhering to KYC/CDD policies and capturing required documentation.
- Review customer information and documentation for accuracy and completeness.
Reporting and Escalation:
- Prepare and file Suspicious Activity Reports (SARs) or other required reports for review.
- Escalate complex cases or suspected criminal activity to the AML Compliance Manager or relevant authorities.
Internal Monitoring:
- Perform system tests to verify functionality and identify potential vulnerabilities.
- Coordinate with relevant departments to identify areas that need redress.
Incident Response:
- Respond promptly to compliance-related inquiries and issues raised through Zendesk or other channels.
Key Requirements
- Grade 12 or equivalent.
- 2 years' experience in the financial services industry (Essential).
- Knowledge of business operations, financial, sales, and management principles
- Knowledge of Mukuru system
- Ability to coordinate tasks and projects within the department
- Ability to identify areas requiring attention in relation to compliance
- Ability to collect information and data
- Ability to conduct checks on KYC/CDD/EDD
- Ability to respond to queries regarding STRs & customers in suspicious roles
- Knowledge of reporting any suspicious or fraudulent activities
Additional Skills
- Systematic Approach
- Initiative
- Attention to Detail
- Assertive
- Interpersonal Skills
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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