Compliance Analyst

EMPOWER OVERVIEW

Empower is shaking up an outdated financial system by providing real opportunity for our customers: the opportunity to get the cash they need, to access fair credit, and to change their financial story. Today, we’re helping millions of people find financial security through machine learning models that evaluate creditworthiness using a more inclusive lens and mobile-first products: Cash Advance, Thrive line of credit, and Petal credit cards. Tomorrow? Creating even more financial paths for our customers (and their wallets) to succeed.

This year, Empower ranked #65 on Inc. 5000’s Fastest-Growing Private Companies list — our third year in a row cracking the top 100 — and was named by Forbes as one of the 25 Next Billion-Dollar Startups for 2024. Empower was also featured by Forbes on America’s Best Startup Employers list in 2023, and our Thrive line of credit product was named by Fast Company as one of 2022’s Next Big Things in Tech.

Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Ready to grow your impact and accelerate your career? Take a look at our open roles — we can’t wait to meet you.

THE EMPOWER WAY

Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact

Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward

Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view

Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community

Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table

No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully

WHAT EMPOWER OFFERS

Competitive salary

Generous equity package

Full healthcare benefits

Technology expense reimbursement

Virtual first environment

JOB DESCRIPTION

As a Compliance Analyst at Empower, you’ll be integral to ensuring our products, processes, and customer interactions meet the highest regulatory and compliance standards. This role involves collaborating across teams and contributing to key compliance functions, including complaints management, marketing reviews, compliance issue management, audit requests, and more. Your attention to detail, proactive approach, and analytical mind will help Empower build trust with our customers and partners while fostering an innovative culture of compliance.

RESPONSIBILITIES

• Complaints Management:

  • Review complaints received by Customer Support and identify systemic issues that lead to complaints. 

  • Provide actionable feedback to internal teams like Customer Support and Product, and relevant trend analysis to Empower’s Leadership Team.

  • Following complaint investigation, draft clear, concise responses to regulatory complaints.

  Marketing Compliance:

  • Review marketing materials to ensure adherence to Empower’s internal standards. 

  • Provide ongoing guidance to Empower’s Marketing team to maintain clarity and consistency.

  • Collaborate with stakeholders to escalate and resolve compliance concerns.

  Compliance Issue Management:

  • Identify compliance issues raised by Product, Engineering, and Customer Support teams.

  • Document detailed issue description, root cause, corrective action, and status updates for issues. 

  • Support the execution of Empower’s Issue Management Program. 

  Empower is a fast-growing company, expanding into new markets and diversifying its product offerings. This role offers dynamic opportunities, with additional responsibilities aligned to your skills, expertise, and interests as the company evolves.

QUALIFICATIONS

• 2+ years of compliance or related experience in financial services or fintech.

• Strong analytical and critical-thinking skills.

• Exceptional organizational skills and attention to detail.

• Excellent written and verbal communication skills. 

• Ability to collaborate cross-functionally and build relationships across teams.

• Self-starter mindset with a proactive approach to problem-solving.

• Bonus: Data analysis, experience in preparing legal/compliance correspondence, knowledge of financial compliance marketing regulations.

Empower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.

At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!