Compliance Analyst (GRC)

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Compliance Analyst (GRC)

• The Compliance Analyst, integral to our Governance Risk and Compliance team, will play a key role in developing and managing our comprehensive compliance framework, data privacy, and vendor risk management program.

Responsibilities

•  Support team operations, raise awareness on compliance and privacy, and contribute across various compliance functions.
• Assess, track, and communicate the technology and compliance risk management requirements, and the control, identifying and escalating risks as needed.
• Implement and conduct compliance monitoring based on risk assessments, ensuring prioritization of critical areas.
• Coordinate and execute compliance assessments, process breakdowns against organizational technology and compliance risk management requirements, including any planned remediation; ensuring the team has a documented, rationalized, and repeatable assessment methodologies.
• Assist in developing procedures to ensure regulatory compliance and participate in regular compliance risk reviews and audit planning.
• Perform compliance and privacy assessments including vendor agreements and sanction screenings.
• Prepare detailed analysis and reports with recommended corrective actions.
• Follow up on previous findings to ensure timely remediation of compliance issues.
• Collaborate cross-functionally to draft, maintain, and enforce company policies and standards.
• Liaise with external auditors and internal stakeholders for annual SOC 2 and ISO 27001 attestation.
• Manage privacy-related inquiries and data subject requests, including conducting privacy impact assessments (PIAs/DPIAs).
• Support vendor due diligence and manage compliance documentation. ▪ Develop corporate security and data privacy training materials.
• Utilize technical expertise to support privacy compliance, including AI-related privacy issues

Qualifications

• Bachelor's degree in a related field. 7+ years of experience in compliance roles.
• Knowledgeable in executing all elements of an effective compliance program.
• CISA, CIPP certifications are a plus. Experience with GRC solutions preferred.
• Familiarity with data protection regulatory requirements.
• High personal integrity with the ability to handle confidential matters professionally.
• Excellent communication and interpersonal skills with good judgment and maturity.
• Strong research, analytical, and problem-solving abilities.
• Ability to prioritize and adapt in a fast-paced, changing business environment.

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.

Interested? Know someone who might be? Apply online now. 

Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant. 

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid