Complex Claims Specialist - General Liability (BI)

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Put your claims skills to the test and join one of the top liability insurers in the industry as a Complex Claims Specialist!  

Please note that this position is hybrid and requires a minimum of two (2) days in office per week.  Position can be based in the following office locations:

• Manhattan, NY (preferred)
• Atlanta, GA
• Chicago, IL
• Scottsdale, AZ
• West Hartford, CT

About the Hiscox Claims team:

The US Claims team at Hiscox is a growing group of professionals working together to manage their claims directly with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The Role:

The primary role of Complex Claims Specialist is to independently analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our clients and their brokers, and to proactively drive early resolution of claims arising from our General Liability products.

The Complex Claims Specialist will manage a full pending of General Liability Claims, as well as provide thought leadership in multiple forums within and outside of the company. The Complex Claims Specialist actively engages in business development, product innovation, and market/customer insight and develops strong working relationships with underwriting leadership.

This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service.

Key Responsibilities:

• Strategize and maximize early settlement opportunities for General Liability Claims
• Draft and Review coverage analyses
• Monitoring litigation and managing local defense counsel
• Continually assessing exposures and adequacy of claim reserves
• Drive employee engagement by exhibiting passion about the company, values and our customers
• Take lead in managing high exposure claims on team
• Attend mediations and/or settlement conferences where appropriate
• Assists in preparing & presenting quarterly reserving packs
• Actively participate in the Claims/UW/Actuarial feedback loop
• Keep senior claims management adequately and appropriately informed of key issues
• Liaising directly on daily basis with insureds, counsel and brokers
• Maintaining timely and accurate file documentation/information in our claims management systems

Personal Specification:

• JD from an ABA-accredited law school preferred with Bar admission in good standing if applicable
• Or minimum of 8-10 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability
• Minimum Associates Degree or equivalent work experience; however Bachelor’s Degree Preferred
• New York Labor Law (NYLL) experience highly preferred
• Risk Transfer practice  
• Litigation and mediation experience
• Ability to analyze liability and potential damages exposure
• Experience monitoring outside counsel
• Experience negotiating allocation issues
• Experience drafting or reviewing litigation budgets
• Experience recommending or setting reserves
• Experience handling large volume of claims or litigation matters
• Ability to manage case load independently and meet time lines
• Excellent verbal and written communication skills
• Strong ability to establish rapport and build relationships with clients
• Team-oriented, with ability to excel in a collaborative environment
• Leadership and people management skills
• Active insurance adjuster’s license issued by NY or current residential/DHS location or ability to secure within 45 days

 What Hiscox USA Offers

• Competitive salary and bonus (based on personal & company performance)
• Comprehensive health insurance, Vision, Dental and FSA
• 401(k) with competitive company matching
• 24 Paid time off days, plus 2 Hiscox days, 10 paid holidays and 1 paid floating holiday, with ability to purchase up to 5 additional PTO days annually
• Paid parental leave
• 4-week paid sabbatical after 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership/fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• 2023 Gold level recipient of Cigna’s Healthy Workforce Designation - best-in-class health and wellness
• Dynamic, creative and value-driven culture
• Modern and open office spaces, complimentary fruit and drinks
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

About Hiscox USA

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force over 425 employees mostly operating out of 6 major cities - New York, Atlanta, Chicago, Los Angeles, Scottsdale and West Hartford. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key niche areas of expertise and strength - all of which are underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good decisions and rebuilding holistically when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901,) but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance).

Salary range: $100k - $120k

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Work with amazing people and be part of a unique culture