Complaint Handling Specialist

Job TitleComplaint Handling Specialist

Job Description

About Signify​

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.​

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.​

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way. ​

More about the role​

Are you passionate about logistics and looking for an exciting opportunity to make a real impact? Join our team as a Logistics Complaint Handler! In this role, you will be responsible for receiving and investigating logistical complaints from markets, covering both DC and factory shipments to customers. You will play a crucial part in ensuring timely resolution and closure of complaints, while also analyzing results to identify continuous improvement opportunities in warehouse and transport processes.

As a key member of our team, you will be responsible for accepting or rejecting complaints, allocating the correct root cause, and reporting to various stakeholders. You will also evaluate complaints based on financial rules and maintain close cooperation with internal customers. Additionally, you will be an active participant in complaint meetings and lead other improvement projects.

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More about you

We are looking for candidates with knowledge and experience in complaint handling, with a preference for those who have prior experience in this area. Experience in a logistics environment is preferred, along with excellent coordination skills and an understanding of logistics processes. If you are motivated, detail-oriented, have good communication skills both in Polish & English as well being ready to contribute to our delivery performance team, we want to hear from you! Apply now and be a part of our dynamic and innovative team

Everything we’ll do for you

• A competitive salary and bonus

• Multisport card & medical care

• Career growth and professional development opportunities

• The chance to work in a multinational and diverse culture within a company committed to strong sustainability values

• Engaging well-being and team-building activities such as webinars, team-building sessions, and access to a cafeteria with funds for various activities

• Occasional financial benefits (e.g., Christmas, Kid’s Day)

• Opportunities to participate in volunteering initiatives

• Learning and development opportunities through our e-learning platform, mentoring programs, and a wide array of courses and tutorials

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.