Community Manager

Company Description

Co-creation HUB is the leading pan-African creative and innovation ecosystem enabler. In 2010, we started out as Nigeria's premier innovation center dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi and Windhoek) across Africa and we work closely with stakeholders - including entrepreneurs, civil society organizations, government, and private sector - to identify and nurture novel solutions to social challenges in Africa.

In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda focused on Research and Development and Human Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in education, public health, education, governance and our other areas of work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa’s innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa’s creative economy through innovation and technology application. In 2023, we further expanded our presence by opening Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa's leading pan-African creative and innovation ecosystem enabler.

Since its establishment, CcHUB has supported the development and launch of more than 10,000 innovative technology companies solving social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, creative economy and sustainability.

Job Description

As a Community Manager, you are arguably one of the most important elements when creating and scaling the community units vision in building an inclusive Pan African Innovation Ecosystem. As a community manager, you will be responsible for creating innovative & exciting methods to engage and manage the CcHUB Community, both onsite and online for various practices and units.

The Community Manager will identify and thoroughly understand the various community needs of the CcHUB Community and will drive the awareness of CcHUB projects through creative, clear and compelling methods through our community of Practice.

• Develop strategies to expand & deepen the CcHUB Community through various strategic community engagements which will drive new member acquisition and create an active, engaging community.

• Work very closely with the the practices in building and supporting their communities.

• Identify, launch and manage community initiatives that will keep the CcHUB community engaged.

• Work very closely with the communications team, on how to better engage our community online and create content that is relatable. 

• Champion events, internal and external, and ensure a seamless execution of the same

• Manage the physical space of the community to fit the members.

• Understand  & amplify the total customer experience (Create a sense of community among members ).

• Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.

• Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.

• Build relationships with customers, potential customers, and industry professionals. Stakeholder engagement.

• Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner 

• Maintain and monitor accurate databases across various platforms (billing, customer data etc)

• Plan weekly, bi-weekly, monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.

• Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate. 

• Work with the Administrative Team to ensure space maintenance and management of the co-working space

Qualifications

A keen understanding of 

• How to create and sustain active communities in person and online

• Understand what community engagement is and how to meet the needs of the community 

• Tools and strategies that enhance community engagement both online and offline

Successful candidate will have the following experience 

• Bachelor’s Level or Equivalent in communication, English, journalism, marketing or a related field.

• Organisational skills to handle multiple priorities in a fast-paced environment.

• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.

• Experience of working in a large, complex organization with extensive stakeholder management experience

• Knowledge of marketing trends and techniques.

• Excellent verbal communication skills

• Excellent writing skill

Additional Information

Please note this is an onsite role to be based in our office in Lagos