Community Manager Lead (Associate Manager)

Company Description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

• Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.

• Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.

• Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.

• Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.

• Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.

• Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.

• Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.

• Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.

• Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.

• Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

SUPERVISORY RESPONSIBILITIES:
Manages Community Managers in the Community Department. Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

BUSINESS RELATED CONTACTS:
• Brand/Marketing
• Community Development
• Ubisoft Corporate
• Customer Support
• Digital Marketing
• Editorial
• Human Resources
• IT
• Production
• Program Management
• Public Relations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:
• Intermediate experience in community management or similar role.
• People management experience with a track record of leading diverse, distributed teams a plus.
• Familiar with social media channels, live streams, and YouTube.

PREFERRED BUT NOT REQUIRED:
• Experience in the video games industry a significant plus.

Additional Information

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC

Perks:

• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Flexible working hours
• A casual dress code
• Fun, we like to work hard but have a laugh too!

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.