Community Engagement Consultant

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

Granicus Australia/New Zealand (ANZ) is seeking a passionate and strategic Community Engagement Consultant to work with government agencies, and organisations in health and utility sectors, to improve their community engagement practices. The ideal candidate will be responsible for advising and supporting government agencies in developing and implementing effective community engagement strategies that align with policy objectives and public interests. This role requires strong expertise in fostering relationships, building trust, and enhancing participatory processes within government-led initiatives.

You will work closely with EngagementHQ clients to deliver services that enhance our clients’ engagement activities. You will mentor and provide strategic coaching to EngagementHQ clients to assist with engagement methodology and best-practice utilisation of EngagementHQ.

This role sits in the Client Education and Training team and works closely with multiple teams such as Customer Success, Product, Marketing and Sales to deliver and refine our suite of engagement services.

What your impact will look like here:

• Advise government organisations on best practices for community engagement and public participation.
• Assist clients with revenue generating packages to strategically plan their allocated hours, ensuring maximum value from their package and fostering motivation for renewal in subsequent years.
• Deliver a range of presentations in the service catalogue such as Capacity Building sessions for government agency staff [LR1] and Strategic Mentoring sessions for Community Engagement teams.
• Liaise with Product Trainers and Data Analysts to coordinate and assign tasks related to service catalog delivery, ensuring effective communication of task requirements and alignment with engagement objectives.
• Maintain and enhance the current services catalog, evolving and developing new services to address client needs and align with emerging community engagement trends.
• Conduct regular outreach efforts to ensure continuous engagement and to drive increased participation in services by keeping clients informed and motivated to use their package hours.
• Organise and lead client networking sessions to foster valuable connections, encourage knowledge sharing, and strengthen relationships that drive future collaboration and business growth.
• Work with the Marketing team to attend engagement events, such as the IAP2 conference, and represent Granicus products and services at industry events.
• Work with Granicus's marketing team to facilitate and host webinars with community engagement industry thought leaders on topical community engagement issues.
• Provide training and capacity-building training internally to upskill Granicus staff in contemporary community engagement methodologies.
• Stay up to date on federal and local community engagement legislation, trends, challenges, and opportunities.

You will love this job if you have:

• IAP2 Certificate of Engagement mandatory
• Bachelor’s degree in Communications, Public Relations, Social Work, Community Development, Public Administration, or a related field.[YP1] [LR2] 
• 10+ years of community engagement experience in local and/or state government.
• Demonstrated experience working on major infrastructure projects.
• Demonstrated experience working on high outrage/contentious projects.
• Experience facilitating community panels and deliberative panels.
• Proven experience advising government organizations on community engagement strategies.
• Strong interpersonal and communication skills, with the ability to engage diverse audiences and facilitate complex discussions.
• Experience in policy development, strategic planning, and stakeholder engagement.
• Proficiency in using tools for outreach.[LR3] [YP4] 
• Proficiency in using online engagement platforms (preferably EngagementHQ) for community engagement projects. You will need to demonstrate your best practice utilisation of online engagement platforms and how this helped achieve your engagement outcomes on past projects.
• Ability to work independently and collaboratively in a dynamic environment.
• Strong organisational and multitasking skills with the ability to manage and follow up on multiple client accounts while consistently delivering outstanding customer service.
• Strong presentation and public speaking skills with the ability to effectively engage diverse audiences
• Demonstrated experience creating consultation reports, analyzing, and presenting consultation data to stakeholders.
• Experience creating interactive dashboards in business intelligence tools such as Power BI, Tableau, or Zoho Analytics is a plus.
•  Proficiency in Microsoft Suite (Outlook, Teams, Word and Excel etc[LR1] .) and project management tools such as Wrike.
• Knowledge of federal, state and local government community engagement legislation and trends.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.