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POSITION SUMMARY:
Under the direction of Integrated Behavioral Health (IBH) Services within the Department of Psychiatry, the Project Coordinator for the Community-Based Telehealth Hubs will be responsible for supporting the Telehealth Hubs team and patients connecting to their telemedicine visits from a telehealth hub. The Community-Based Telehealth Hubs is an IBH initiative that collaborates with community agencies to create spaces outside of BMC from which patients can connect to their behavioral health telehealth visits, with the goal of increasing access to behavioral health care by addressing various barriers such as privacy concerns and limited technological literacy. The Project Coordinator will serve as a member of the Community-Based Telehealth Hubs team, supporting with patient registration and scheduling, providing on-site technical assistance to patients, and facilitating communication and collaboration with partner agencies.
Position: Community-Based Telehealth Hubs Project Coordinator
Department: Psychiatry, (Boys and Girls Clubs of Boston)
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Assist patients with registration.
- Assist with reviewing and signing consent forms with patients and, as necessary, their legal guardians.
- Support with patient scheduling.
- Be present at the Telehealth Hubs during clinic sessions.
- Provide on-site support for patients connecting from Telehealth Hubs.
- Set up and tear down at Telehealth Hubs. Manage all Telehealth Hub equipment.
- Attend team meetings as indicated with punctuality and consistency.
- Collaborate with partner community agencies to facilitate provision of services.
- Comply with institutional, departmental, regulatory and professional requirements for patient confidentiality, documentation recording, and data collection.
- Comply with partner community agencies’ training requirements.
- Follow established hospital emergency and safety procedures.
- Provide operational support in cases of psychiatric emergencies.
- Utilize the hospital's behavioral standards as the basis for decision-making and to facilitate the hospital’s mission.
- Maintain competency in areas of responsibility to ensure quality care.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Bachelor’s preferred, preferably in a field related to the Health Sciences as determined by the Board of Registration of Allied Mental Health and Human Services
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
N/A
EXPERIENCE:
Preferred experience in patient- or customer-facing administrative tasks, operations management, or project coordination.
KNOWLEDGE, SKILLS & ABILITIES (KSA):
- Bilingual proficiency in Spanish necessary.
- Advanced interpersonal skills necessary to interact effectively within the Telehealth Hub team, with partner agencies, and with patients and their families.
- Ability to work independently in an interdisciplinary team necessary.
- Cultural sensitivity and comfort with a wide range of racial and ethnic populations. Cultural humility is very important.
- Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e., MS Word, Excel, Outlook), web browsers, and electronic health record systems necessary. Intermediate to advanced skills preferred.
- Must be comfortable in a dynamic work environment (sense of humor is valued).
- Ability to travel independently to community agencies within the Boston area necessary.
Equal Opportunity Employer/Disabled/Veterans
Top Skills
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
