Communications Project Manager

Communications Project Manager

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

. 

RingCentral is looking for a Communications Project Manager on the Customer Communications Team who will be responsible for delivering a world class communications experience surrounding scheduled maintenance, incidents, and known issues or bugs for our customers. This is an opportunity to help grow the organization and create critical new capabilities within the Customer Communications & Event Management Team (CCEMT) in Global Services & Support for a recognized leader in global cloud communications.

Responsibilities:

• Monitor and manage customer communication throughout the lifecycle of known issues or bugs.

• Monitor scheduled maintenance and incident systems for customer communication needs on a 24/7, global basis.

• Respond to customer requests within defined SLA timeframes including direct response, coordination with peer organizations, facilitation of customer-to-customer interaction and other means.

• Build rapport and work closely with peers in other organizations such as Customer Success, SRE NOC, and Customer Care / Tier III to ensure individual communication project plans are developed appropriately.

• Build rapport with partner contacts and customer users; promote the RingCentral Customer Experience.

• Demonstrate logical mindset and solid traits including analytical and problem-solving skills

• Work directly with leadership to identify tactical challenges and potential solutions. Review sentiment of customer communications feedback and document.

Qualifications:

• Minimum 5 years in a customer facing role such as Support, Network Operations, or Professional Services.

• Formal project management certifications such as PMI, PRINCE, and ITIL preferred.

• Minimum 5 years developing relationships with strategic large enterprise and communication provider customers, with a strong focus on communications delivery and the overall Customer Experience.

• 3-5 years minimum experience within the data networking industry, preferably with a telecommunications service provider or SaaS company.

• Proven track record of implementation of scalable enterprise programs and processes.

• Self-motivated individual capable of working in a face-paced, dynamic environment.

• Detail and results oriented; skilled at both planning and hands-on execution.

• Must be customer and relationship-focused with strong interpersonal and communication skills.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

#LI-JS9