Department:
10365 Revenue Cycle - ASMC Comm SS
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday 2:30-11:00pm with flexibility to come in early or staying later. Every other eekend on call rotation.
Major Responsibilities:
- Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues.
- Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
- Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service.
- Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices. Connects, and directs calls to appropriate locations.
- Serves as a communication link between in-house and on-call personnel, patients, and caregivers. Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
- Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
- Monitors the timely reception of monthly call schedules from physician offices and hospital departments.
- Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard.
Knowledge, Skills & Abilities Required:
- Excellent verbal communication skills.
- Must possess independent decision-making ability.
Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Must sit approximately 70 percent of the workday.
- Exposed to a normal office environment.
- Ability to lift up to 20 lbs. on occasion.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
What We Do
Advocate Aurora Health is the 11th largest not-for-profit, integrated health system in the United States. As a leading employer in the Midwest, Advocate Aurora Health employs more than 75,000 individuals including more than 22,000 nurses. Advocate Aurora is engaged in hundreds of clinical trials and research studies, and is nationally recognized for its expertise in cardiology, neurosciences, oncology and pediatrics. The organization contributed nearly $2.2 billion in charitable care and services to its communities in 2019.
