Communications Associate, L1
As a Communications Associate, you'll create communication that informs and engages employees about company programs, news, and offerings. You'll collaborate with colleagues across the organization and within the communications teams to ensure messaging is consistent and aligned.
Wayfair’s Global Service team is looking for an exceptional communicator with a natural ability for storytelling to join its Communications team. This is a dynamic opportunity to contribute to Wayfair’s internal communications strategy, aimed at keeping our global team informed, engaged, and aligned with the company’s vision and values. As a Communications Associate, you will draft compelling content to drive awareness and engagement for our internal programs, business news, and offerings. Working closely with cross-functional partners and teams across the organization, you will ensure consistent and impactful messaging. The ideal candidate will be a strong writer with excellent attention to detail, capable of thriving in a fast-paced, results-driven environment. You should possess a passion for storytelling, and an unrelenting focus on measurement. You will bring creativity, initiative, and a deep curiosity to every communication challenge.
What You’ll Do
- Write and edit high-quality content for internal communication channels, including newsletters, Slack, town halls, and more
- Develop and schedule internal newsletters, ensuring content aligns with the editorial calendar, adheres to the style guide, and delivers consistent, high-quality messaging to engage employees.
- Collaborate with teams to develop and execute effective internal communication campaigns
- Maintain and update editorial calendars to ensure timely delivery of communications
- Track, measure, and report on communication campaign success and areas for improvement; use insights from comms analytics to refine messaging and provide recommendations.
- Provide strategic communication counsel to internal stakeholders around evolving policies and processing; analyze qualitative feedback from stakeholders to refine communication strategies and materials.
- Stay current on the latest trends and best practices in employee communication
- Partner with cross-functional teams to reinforce corporate communications initiatives
- Identify and contribute ideas for impactful internal storytelling and communications
What You’ll Need
- Bachelor’s degree, preferably in Communications, Marketing, Public Relations, Journalism, or related field.
- Strong written and verbal communication skills; AP Style knowledge is a plus
- Awareness of employee communication trends, news, and events
- Ability to adapt writing for various channels (email, video, Slack, digital signage, etc.)
- Demonstrated focus on delivering results and continuous improvement
- Ability to collaborate on multiple, simultaneous projects effectively and efficiently
- A growth mindset and eagerness to learn and evolve by seeking continuous feedback and proactively develop skills ahead of company and team goals
- Strong organizational skills with strong attention to detail and ability to collaborate on creating communication plans
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
 PNG file.png)
