Communications Associate

Job Description
The Consumer Banking Executive Communications team is looking for a proactive, creative, detail-oriented and passionate communicator with a focus on the employee experience. The ideal candidate will excel in a highly matrixed, fast-paced environment, be an exceptional writer, a problem-solver, and possess an innovative mindset that inspires confidence and trust.
As a Communications Associate, you will support Consumer Branch Banking by creating and implementing high-impact internal communication strategies and supporting key business initiatives. You will work closely with the Head of Branch Banking Communications, other communications partners, senior management, and cross-LOB partners to craft communications for an audience of over 40,000 people and assist with town halls, conferences, and major signature events.
Job responsibilities:

• Develop holistic communication strategies for Branch Banking initiatives and campaigns, enhancing awareness and action for key Branch Banking activities, including supporting ongoing communications.
• Collaborate with communications colleagues, subject matter experts, and business managers to strategically plan and develop communications for varied audiences including organizational announcements, invitations, newsletters, intranet content, town hall materials, talking points, presentations and crisis communications. All communications must follow brand and communication style guides.
• Create innovative branch employee-facing campaigns to increase awareness and understanding of specific products, tools, processes, and behaviors.
• Review existing and develop new engagement tactics to deliver impactful messaging to executives, managers, employees, and client-facing colleagues, leveraging all relevant channels (e.g., email, articles, videos, web, etc.) .
• Coordinating basic aspects of professional meetings and events, including selecting venues and arranging multimedia services and handling logistics such scheduling, flawless executing and meeting client objectives.

Required qualifications, capabilities, and skills:

• 3+ years of work experience and hold a bachelor's degree in communications, journalism, English or other related area.
• Ability to produce clear, concise, well-designed communications in a variety of mediums,
• Ability to digest complex information and simplify it for internal audiences using clear, easy-to-understand and concise language and visuals.
• Excellent writing and editing skills, and a solid command of grammar, style, proofreading and editing techniques is a must.
• Superior organizational skills with the ability to multitask and prioritize high volume, high priority initiatives in a dynamic, fast-paced environment.
• Able to manage multiple projects and or/events concurrently with excellent attention to detail.
• Must be a creative, strategic thinker with a positive attitude, high standards and be committed to delivering high quality communications and must be able to work under pressure in a fast-paced, deadline-driven environment.

Preferred qualifications, capabilities, and skills:

• Significant knowledge of/experience in written communications and partner engagement.
• High proficiency in MS Office Suite required (e.g., Outlook, Excel, Power Point, etc.).
• Writing samples are required for consideration.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.