Commission Support Team Lead

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:

Functional staff supervisor for the Commission Support Team (CST). Oversee & participate in all daily, weekly and monthly functions relating to CST to help ensure timely and accurate payments to wellness advocates. Responsible for Commissions Support functions/deliverables on a day-to-day basis and monitoring department processes, requests and functions

Job Responsibilities 

• Workforce supervision (daily tasks/stand-ups, timecards, performance feedback, goals, regular one-on-ones, etc.) of the Commission Support Team

• Oversee the process of auditing, researching, troubleshooting, and following ComX SOP in administering manual payment, adjustment and exception requests for dōTERRA wellness advocates

• Coordinate escalated commission support requests and liaise with market leadership, account management, distributor support (call center) and other field-support departments for commission support matters

• Facilitate timely response management protocols for communication channels (various dept. email inboxes, Teams/instant messaging, ticket threads, etc.) sent to CST from internal dōTERRA employees regarding commission, payment, banking, and compensation plan questions and/or requests

• Ensure that the compensation plan is being enforced when exceptions/courtesies are granted and that commission/finance procedures are being followed by distributor support, account management, placements, etc. through assisting in CST-sponsored trainings, participation in the Commission Exception Committee, etc.

• Participate in entering direct deposit information on distributor accounts and ensure integrity of the data

• Commission check printing, folding, and global payment dissemination

• Offer support with CST inquiries to internal business partners through phone calls, instant messaging, email, meetings, etc.

• Assist in researching and protecting dōTERRA from fraudulent activity, including manipulation of the compensation plan through bonus buying before and/or after weekly/monthly commission run processing and exception/adjustment requests

• Perform and coordinate other commission-related functions as needed

Job Qualifications:

• Accounting, Finance, Business and/or Industry experience/education a plus but not required

• 1-2 years in a related/supervisory position or internal dōTERRA experience preferred

• Knowledge and understanding of the dōTERRA Compensation Plan or prior industry and/or positional experience required

• Proficiency in Microsoft Office (Word, Excel, Power Point, Outlook, etc.), DataTrax and CRM required

• Knowledge and understanding of the dōTERRA Compensation Plan required.

• Motivated and extremely punctual self-starter with the ability to perform the above duties with little supervision

• Exceptional telephone, verbal, writing, and organizational skills

• Working knowledge of company policies, procedures, practices and core values

• Excellent attention to detail with the ability to manage multiple ongoing projects/deadlines

• Ability to work both independently and as part of a team required

• Outstanding interpersonal and problem-solving skills with a demonstrable ability to communicate in a professional manner when dealing with subordinates, employees, wellness advocates, and company contacts.

• Ability to stand for several hours once per week to complete check printing/mail prep

• Familiarity with SQL a plus but not required

• Verbal and written fluency in Portuguese, Russian, Japanese or Mandarin a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.