Commercial Team Lead

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

THE JOURNEY

🌟 Lead & Inspire:

• Manage and motivate a team of 10 Account Managers. Be their mentor, guide, and biggest supporter.
• Create a positive, collaborative atmosphere where innovation, creativity, and continuous growth thrive.

🤝 Partner Management:

• Ensure your team builds strong, lasting relationships with Glovo’s partners through regular, proactive communication.
• Understand partner needs, keep them engaged, and work on strategies to boost satisfaction and loyalty.
• Work hand-in-hand with your team to deliver tailored solutions that help each partner grow and succeed.

📊 Data-Driven Decisions:

• Use data and insights to guide strategies that improve partner operations.
• Develop actionable plans based on performance data, ensuring decisions are informed and impactful.

📈 Performance & Process Optimization:

• Keep an eye on key metrics (KPIs) and use dashboards to track partner performance.
• Identify areas for improvement and implement solutions that make a difference.
• Review and refine processes to make partner management smoother and more efficient.

🤗 Collaborative Growth:

• Learn from your team and share your knowledge. We believe in growing together in a supportive, empowering environment.

WHAT YOU WILL BRING TO THE RIDE

✅ Education & Experience:

• Bachelor's degree in Business, Marketing, or Sales.
• 5+ years of experience in key account management or leadership roles with high-performing teams.

🗣️ Skills:

• Excellent communicator in both French and English.
• Strong commercial acumen with a problem-solving, data-driven mindset.
• Organized, detail-oriented, and skilled in project management.
• Empathetic, curious, and an inclusive team player.

💻 Tech & Industry Knowledge:

• Proficient with productivity tools like Office 365 and Salesforce.
• Experience in fast-growing digital startups is a plus!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!