Commercial Renewals Manager

What you can expect 

You could be working with Customer Success on implementation issues or partnering with Finance to resolve a contract dispute. Your essential goal will be to prevent customer churn while partnering with Sales to expand Zoom’s footprint on long-term sustainable contracts with our customers.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

Responsibilities

• Engaging customers about their renewal, with the goal of retaining and growing Zoom’s business as much possible
• Engaging customers at risk of canceling due to customer satisfaction issues, adoption, and/or threat of competitor
• Evaluating accounts that have been flagged as at risk and facilitating internal conversations to drive customer retention
• Driving accountability cross-functionally on our large at-risk accounts, keep up-to-date notes, and forecast large risk situations
• Performing other operational tasks that are related to the Renewal’s team day-to-day business
• Working cross-functionally with CSMs, Sales, Engineering, Support, and Executives

What we’re looking for

• Have a minimum of 5 years experience in a SaaS or Cloud company
• Possess excellent communication, collaboration, negotiation, and relational skills
• Have customer churn forecasting and associated pipeline development and management skills
• Demonstrate a track record of client satisfaction, team work, and cross-functional collaboration
• Demonstrate the ability to build relevant, strategic messaging in a customer meeting setting
• Possess consultative professional business acumen
• Be detail oriented, organized, ethical, responsible, and self-motivated
• Have solid Internet research skills with excellent PC literacy, particularly in Microsoft Office & Google Suite

Salary Range or On Target Earnings:

Minimum:

$84 300,00

Maximum:

$168 600,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

02/26/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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