CircleCI is searching for a dedicated Commercial Renewals Manager to become part of our team! This pivotal role involves overseeing customer renewals, implementing retention strategies, and fostering customer success to bolster CircleCI's expansion and revenue initiatives.
Job Summary:
The Commercial Renewals Manager will hold the responsibility of guiding the renewal process for a specific portfolio, spearheading retention initiatives, and nurturing customer connections to optimize contract renewals. This position plays a crucial role in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at CircleCI.
What You'll Do:
Manage the complete renewals process, and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives.
Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty.
Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process.
Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals.
Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management.
Requirements:
Bachelor's degree in Business, Marketing, or related field; MBA a plus.
3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry.
Proficiency in CRM tools like HubSpot and Vitally.
Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers address concerns, and drive successful renewals.
Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts.
Come aboard CircleCI as a Commercial Renewals Manager, where you'll be instrumental in steering customer renewals, elevating retention strategies, and guaranteeing customer success for our expanding clientele. Apply now to join our dynamic Renewals team and contribute significantly to our customer engagement and revenue growth efforts. Let's shape the future together!
United States Base Pay Range
$87,000—$110,000 USD
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About CircleCI
CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.
Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.
CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
What We Do
CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs
Why Work With Us
Our culture is rooted in our core values: Be ambitious, resilient, empathetic, inclusive and transparent. All of our people-related processes – how we hire, promote and provide recognition are based on these values.
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