Supply Chain
Permanent
Job Description
About The Role
As a Customer Service Commercial Project Coordinator, you will be responsible for the end-to-end coordination of commercial projects. You will act as a key point of contact between customers, sales teams, and internal stakeholders, ensuring that projects are delivered on time, accurately, and in line with customer expectations. Your role involves managing the order book, aligning delivery dates and coordinating stock availability.
What You'll Do
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Start your day by reviewing project status and updates from the offshore team, ensuring the accuracy of the order book and addressing any discrepancies.
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Communicate with customers to confirm their delivery requirements, aligning on dates and expectations for ongoing projects.
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Collaborate with the supply chain team to monitor stock levels, proactively identifying any potential shortages and working with sales to offer solutions.
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Coordinate with logistics to release orders, manage any credit blocks, and ensure that deliveries are on track.
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Host regular check-ins with internal stakeholders—sales, logistics, and supply chain—to track project progress and resolve any issues that arise.
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Troubleshoot order-related issues, communicate updates to the customer, and escalate complex problems as needed.
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End your day by reviewing the next steps for each project and preparing instructions for the offshore team regarding order changes or updates.
Who You Are
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Organized and Detail-Oriented: You have a knack for managing multiple projects simultaneously while ensuring nothing falls through the cracks.
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Proactive Problem-Solver: You anticipate issues before they arise and work proactively to find solutions, especially when it comes to stock availability and delivery schedules.
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Strong Communicator: Whether you’re liaising with customers or coordinating with internal teams, you excel at conveying clear, concise, and actionable information.
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Collaborative Team Player: You enjoy working in a cross-functional environment, collaborating with offshore teams, sales, logistics, and supply chain to drive successful outcomes.
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Customer-Focused: You put the customer at the heart of everything you do, ensuring that their expectations are not only met but exceeded.
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Tech-Savvy: You are comfortable using MS Excel and ERP system (SAP experience preferred).
Top Skills
What We Do
We are Ascential. We believe today’s actions lead to tomorrow’s success.
We deliver specialist information, analytics and ecommerce optimisation for the world's leading consumer brands and their ecosystems.
Our world-class brands improve performance and solve problems by delivering immediately actionable information with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. We also serve customers across Retail & Financial Services.
Our business units and brands:
- Digital Commerce: Flywheel Digital, Edge by Ascential, Yimian, Duo Zhun, Intellibrand, Perpetua, OneSpace, Spotlight, 4K Miles
- Product Design: WGSN, Coloro, Start by WGSN, Use Fashion
- Marketing: LIONS, MediaLink, WARC
- Retail & Financial Services: Money20/20, Retail Week, World Retail Congress
With more than 2,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.
A career with us is fast-paced, exciting and full of opportunities to grow and develop.
With a range of world-class brands and a variety of departments that work collaboratively together towards a joint vision. Discover more about us and what an Ascential career can mean to you.
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