Commercial Customer Success Manager

Job Description

We’re looking for a Commercial Customer Success Manager to build, retain, and grow our client base. In this role, you’ll work closely with our Install-Based Sales and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Commercial Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution. You’ll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base. You will deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership. 

This role can be based in our Sydney office. We’re looking for candidates to join our team immediately!

What you’ll do:

• Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing accounts while mitigating risk
• Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies
• Build trust and create meaningful relationships among champions and key executives within each account
• Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirrors their business goals and objectives
• Identify and forecast risk as well as growth opportunities within the portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• This position requires up to 25% travel to Procore offices, client sites, and more

What we’re looking for:

• 3+ years of account management experience focused on larger clients, preferably in a SaaS environment or agency environment
• Demonstrated successful software client services with proven experience renewing and expanding six-figure contracts
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Ability to thrive in a team environment
• Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business 
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.

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