Commercial Associate - Autobid

The role in a nutshell: To provide an excellent customer experience for our Autobid customers in all parts of the ordering and delivering process.

A bit about the ‘Department’: The Autobid Procurement Team manages all aspects of the process of ordering and delivering vehicles for our Autobid customers. The team work closely with the funder panels for each customer to ensure that the driver experience is excellent.

What you’ll be doing:

As a Commercial Associate - Autobid you will be responsible for the accurate and timely ordering of Autobid vehicles for our varied client base through our funder network, starting with checking the accuracy of the Quote at point of order, to progressing the order through to confirmed delivery. This will include manufacturer, dealer, and supplier engagement.

You will also be responsible for the accurate and timely delivery of vehicles for our varied client base from our preferred dealer network. You will arrange the delivery directly with the Client and follow the progress of the delivery through the successful completion, keeping the Client updated throughout the process.

You will be part of team who look out for each other, so it makes sense that you are good at building relationships.  That extends to our drivers too, they need to feel that you are taking accountability for their issue, so while we target you on how many quotes, orders, and deliveries you have booked and handled, we will also take account of how you take ownership of a problem, use your initiative and see it through to the end.

Administration work, including updating our CRM, e-procurement platform (where required) and spreadsheets accurately.

Your Team Manager will support you day-to-day alongside your team to help you be the best Commercial Associate you can be.

You will draw upon your customer services experience to handle difficult situations and find ways to make each interaction with our drivers positive.

• To respond to day-to-day enquiries and to ensure that tasks are prioritised and that all work is completed to achieve agreed SLA’s
• The handling of queries and appropriate escalation
• To carry out the Autobid and Deliveries process, maintaining accurate progression and status updates
• Ensure all communication with drivers is accurate, researched, appropriate and courteous
• To complete all aspects of ordering including delivery/collection, invoicing, and rebates
• Compile accurate statistics and information on preferred suppliers to maintain high levels of service
• To build and maintain good working relationships both internally and externally
• To proactively identify and resolve operational issues and develop/maintain work instructions, including process flows. With the aim to improve efficiency, enhance service, minimise errors and reduce costs
• Take full ownership to ensure the business complaints procedure is followed
• Support the Team Manager with organising and planning activity

How you could stretch this role:

• Develop relationships with the Autobid Funders and the Fleet Contacts
• Strengthen processes and procedures
• Take ownership of driver complaints

Experience you’ll gain:

• Experience of the Autobid product
• Dealing with all aspects of the commercial process.

How we’ll support you:

• A full KINTO induction
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1’s to provide direction and guidance
• Clear objective setting via our performance management process
• On-going coaching as required.
• Always available for support as needed.

What you’ll get to own:

• Accountability – taking full ownership of cases using the Microsoft Dynamics system.

Key Experience & Skills:

• Strong analytical skills
• High level attention to detail
• High level of numeracy
• Exceptional organisational skills to manage own workload
• Ability to Communicate and influence at all levels
• Knowledge and enthusiasm about vehicles and the automotive industry
• Exceptional negotiation skills

Attributes & Behaviours

• Excellent customer service and relationship building
• Have a can-do-attitude which never flags
• Don’t give up easily and take pride in getting things right first time
• Enjoy achieving SLA and targets
• Can resolve tricky issues and keep smiling
• Learn from feedback quickly and positively
• Deliver on the promises you make, including calling customer back

• Bonus earning potential
• 25 days holiday + 8 days bank holiday
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Hybrid working policy 2 days from home each week should you want to
• Car Scheme following passing of probation
• Private Medical Cover
• Life assurance scheme
• Discounts on different retailers
• Free onsite car parking
• Onsite nursery with discounted prices
• Well-being hour each month
• Discounts on Toyota & Lexus Cars
• Well-being events
• Volunteer Days
• Employee assistance programmes
• Free fruit in the office

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.