Search the 12 jobs at Toyota Financial Services (UK) PLC

The Head of Account Management is responsible for managing key customer relationships, ensuring contract retention and profitable growth. This role involves leading a large team, analyzing customer needs, achieving annual targets, and developing effective sales strategies.

The IS Support Analyst will work within the Service Desk Team, managing support queues and BAU tickets, resolving incidents with various IT devices, maintaining endpoint security, and contributing to the Knowledge Base. They will also ensure compliance with IT security policies and recommend improvements.

The Credit Risk Manager will lead initiatives to reduce delinquency rates, enhance credit risk management, and establish effective reporting systems. Responsibilities include recommending actions for delinquency management, refining underwriting processes, improving portfolio monitoring, overseeing ECL model adjustments, and developing credit risk policies.

As an ESG Product Owner at Kinto Business Solutions, you will lead product development for a sustainable mobility solution, ensuring it aligns with market needs and strategic goals. You will manage the product backlog, set short-term strategies, and mentor a matrix delivery team while collaborating with stakeholders.

The Credit Risk Analyst will assist the Credit Risk Manager in managing delinquency, refining credit scoring, and ensuring credit risk reporting. Responsibilities include monitoring delinquency rates, validating scorecards, preparing reports on KPIs, supporting ECL model recalibration, and updating credit risk policies.

The Operational Account Manager oversees key client accounts, fostering relationships to ensure exceptional customer service and satisfaction. Responsibilities include managing client expectations, analyzing data for improvement, and ensuring adherence to service level agreements. The role requires coordination with internal teams and regular client interactions to facilitate successful account management and operational effectiveness.

The MI Analyst role involves delivering comprehensive reporting and data analysis in a fast-paced environment. Key responsibilities include ensuring data accuracy, managing report processes, and providing analytical support to management and stakeholders. You will collaborate closely with internal and external parties to achieve compliance and support strategic initiatives within the financial services sector.

The HR Advisor will collaborate with managers to attract and retain talent while ensuring a positive employee experience. Responsibilities include supporting employee relations, maintaining HR policies, conducting data analysis, managing payroll submissions, and contributing to projects focused on continuous improvement and inclusion.

The Senior Manager will lead the KINTO Innovation Team to develop and implement innovation strategies for customer acquisition and revenue growth. Responsibilities include collaborating with teams across Europe, managing projects and teams, ensuring the design and delivery of technology solutions, and fostering relationships with stakeholders and partners.

The Customer Outcomes Executive will support TFSUK customers by managing financial queries and providing effective arrears support while ensuring compliance with regulatory standards. The role involves developing tailored repayment solutions and maintaining high customer care standards for clients experiencing financial difficulties.

The Quality Assurance Manager will manage a team of QA Specialists, ensuring high standards of customer service and compliance with regulations. Responsibilities include team training and development, performance reporting, driving change, and leading continuous improvement initiatives. The role involves engaging in root cause analysis and maintaining up-to-date policies in line with governance requirements.

As a Senior UX Researcher, you will conduct user research and drive design solutions for KINTO Join and KINTO Ride, by navigating client relationships, running user testing, collaborating with design teams, and advocating for UX integration into the product lifecycle. Additionally, you'll manage a user research repository and present findings to stakeholders.