Azelis is seeking highly motivated, self-starting individuals to support external Sales Managers in customer service and administrative processes, in order to guarantee service to customers and increase the profitability in the relevant department.
Main Accountabilities
· Act as direct point of contact for customers
· Prepare sales prices for the Sales Managers where needed
· Follow-up on customer satisfaction
· Prepare monthly sales statistics
· Manage customer requests for samples local and intercompany and follow-up
· Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable)
· Ensure pricelist update and customer communication, alert and discuss price issues at customers with the sales managers
· Ensure clear communication to customers and the internal organization on product specifications (product changes, classification, risks, PBMs, legal aspects, production process etc ...)
· Follow-up on customers and customers purchasing behavior, detecting opportunities, developing commercial relationship
· Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
Experience, Skills & Education
· Commercial, enterpreneural and dynamic mindset
· Technical affinity and interest
· IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
· English and local language
· Legal and quality driven
· Self-starter – Passionate about achieving goals/targets
· Understanding of customer and market dynamics and requirements
· Strong relationship building and negotiation skills
· Excellent organisational skills, structured
· Teamplayer
· Strong communication skills
· Very good IT skills (CRM, AX Dynamics, Excel)
Top Skills
What We Do
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities.
Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers.
Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships.
We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.
Specialties include:
Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental
Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper
At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude.
Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals.
Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability.
We aim to provide effective, sustainable, and reliable solutions. Our business is your business
