Collections Portfolio Specialist (Collector) (Hybrid)

Posted 4 Days Ago
Be an Early Applicant
Irving, TX
Junior
Fintech • Software
Octane connects people to their passions by creating a seamless end-to-end buying experience.
The Role
The Collections Portfolio Specialist will manage a portfolio of installment loans, conducting collection calls, maintaining delinquency, and resolving loan servicing issues while ensuring compliance with regulations. This role requires self-management, effective communication, negotiation skills, and the ability to meet performance targets.
Summary Generated by Built In

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunner’s Servicing Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans. You will love our new state of the art 80,000 sq. ft. facility in Irving, TX which Includes our very own Starbucks and cafe.

Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual.  You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm.  Up to two Saturdays per month 8:00am to Noon.  May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.

Specifically, you will:

  • Adhere to a hybrid schedule 3 days in office and work from home 2 days per week and on any scheduled Saturdays.
  • Self-manage your own assigned portfolio cradle to grave.  Held accountable for performance based on your assigned targets and KPIs. 
  • Maintain delinquency and mitigate losses by conducting outbound and inbound collection calls and skip tracing as needed.
  • Manually dial (no dialer!) to collect first party installment loan accounts for a portfolio comprised of 65%/35% Prime/Near Prime
  • Manage an approximate average daily ACR (Account to Collector Ratio) of 120 accounts on average outlined as follows.
    • 1-29    DPD  75
    • 30-119 DPD  45
    • Total ACR:  120
  • Provide consistent and productive follow up on delinquent accounts ranging from 1-120 days, detailing all discussions and actions in system of record. 
  • Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as impounds and repossessions
  • Comply with all federal and state specific laws that regulate collections and will adhere to company policies

Requirements:

  • HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in an installment loan, auto or mortgage portfolio
  • Working knowledge of Word and Excel 
  • Able to master use of web-based system of record (LoanPro) and available skip tools (training provided)
  • Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
  • Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude
  • Possess effective written and verbal communications skills; Bilingual English/Spanish a plus

Why Work Here? 

Beyond our beautiful new facility, you will work with caring and engaging professionals at a company that values individualism, collaboration, transparency and accountability.  In addition to industry leading compensation, you will enjoy the following benefits:

  • Robust Health Care Plans (Medical, Dental & Vision)
  • Up to 20 Days PTO (Accrued)
  • Generous Parental Leave
  • Retirement Plan (401k with Company Match).
  • Educational Assistance/Tuition Reimbursement up to $3K/year 
  • Powersports Safety Benefit
  • Gympass Wellness Benefit

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.


#LI-BG1

#LI-Hybrid

The Company
HQ: New York, NY
500 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

We’re a fintech company that makes buying better. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and outdoor power equipment - fast, easy, and accessible, while delivering a seamless, end-to-end digital buying experience in industries ripe for disruption.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing experience, and supporting customers throughout their loan with superior loan servicing.

We work with over 4,000 dealer partners and over 30 OEMs across the United States, and we recently surpassed $1B in 2022 YTD originations.

Founded in 2014, we’re a remote-first company with over 600 employees across the world, and we have offices in Irving, TX, New York, NY, and Irvine, CA. We made the top 10% of the 2022 Inc 5000 list of the fastest growing private companies in America and are Certified as a Great Place to Work®.

Why Work With Us

We’re a diverse team of innovators determined to give our customers the best possible experience. Information is shared transparently, enabling cross-functional collaboration. We’re a performance based culture where accomplishments are both celebrated and rewarded, always looking for new talent to help us develop our industry-leading products.

Gallery

Gallery

Similar Jobs

Nexthink Logo Nexthink

Senior Customer Success Manager

Artificial Intelligence • Big Data • Information Technology • Software
Hybrid
Austin, TX, USA
1051 Employees
Hybrid
Houston, TX, USA
289097 Employees

The Aerospace Corporation Logo The Aerospace Corporation

The Aerospace Corp. Re-Entry Program - 2025

Aerospace • Artificial Intelligence • Cloud • Machine Learning • Cybersecurity • Defense
Hybrid
Houston, TX, USA
4600 Employees
108K Annually

Toast Logo Toast

Customer Success Manager II, SMB - Dedicated

Cloud • Fintech • Food • Information Technology • Software • Hospitality
Austin, TX, USA
4500 Employees
82K-82K Annually

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account