COB & CM Intmd Analyst - C11 - CHENNAI

The COB & CM Intmd Analyst is a developing professional role. We are seeking an experienced professional to serve in as Business Process Analyst and handle Helpdesk. The candidate will join a core team that is part of the organization leading Citi's Enterprise Resilience Capabilities Team. This includes handling issues and queries and support as business analyst to writing BRD for the development and implementation of an enhanced end-to-end methodology that aims to integrate business process recovery, application recovery, data recovery, technology infrastructure recovery and supplier/vendor recovery as part of a holistic approach to continuity risk management and business resiliency. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:

• The COB & CM Intmd Analyst supports Citigroup's Continuity of Business (COB) organization within Enterprise Resilience.

• Perform business and process analysis to help define and support the tooling solutions for existing and new functional capabilities for business impact analysis, business recovery planning and testing, application and work area recovery planning and testing, 3rd Party planning and testing, operational/risk metrics and reporting. Also play vital role of Helpdesk Executive addressing issue and queries raised by end user for application.

• Hands on working experience with FUSION tool (Sales Force) will be added advantage.

• Understand how the COBTRAC, ICOBQ, COGNOS Reporting, Management Dashboard systems integrate with overall organizational business functions and processes from a recoverability, planning and testing perspective.

• The Business Analyst provides technical and business support for users of above Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.

• Manages, maintains, and supports applications and their operating environments, focusing on stability and functionality against service level expectations.

• Start of day checks, continuous monitoring, and regional handover.

• Manages risk by analyzing the root cause of issues, impact to business, and required corrective actions.

• Collects and analyzes security risk evidence and coordinates with internal and external compliance and auditing agencies officials.

• Interfaces with business managers, end-users, and technical staff for provisioning access and exercises independent judgment in analyzing, configuring, and fulfilling required security solutions.

• Develops procedures and process control manuals. Initiates and manages the assessment, knowledge transfer, and transition of new security and or COB systems.

• Generates metrics and manages productivity to ensure service level agreements and client expectations are met.

• Troubleshoots and resolved the more complex and escalated issues not able to be addressed by the help desk requiring solid attention to detail.

• Utilizes good understanding of IS COB & Controls procedures and concepts and basic knowledge of other technical areas; identifies and analyzes problems; recommends and implements solutions.

• Resolves moderately complex problems projects through evaluation of business processes, system processes and industry standards.

• Applies good understanding of how the team and area integrate with others in IS COB & Controls in accomplishing objectives.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4+ years of relevant experience

• Proficient in Microsoft Office with an emphasis on MS Excel.

• Ability to work on multiple projects simultaneously

• Project Management

• Data Analysis

• Reporting Ability

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Corporate Services

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Job Family:

COB & Crisis Management

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Time Type:

Full time

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